MassMarkets is hiring: Entry-Level Contact Center Job Openings (Immediately Hiri

Overview

Join to apply for the Entry-Level Contact Center Job Openings (Immediately Hiring) role at MassMarkets.

LOCATION: Dallas, TX

Position Overview

ENTRY-LEVEL CONTACT CENTER REPRESENTATIVE (FULL-TIME & PART-TIME)

We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions and complaints and seizing opportunities to upsell products when they arise.

Candidates should have a social and positive demeanor, a strong work ethic, and have a track record of working well with customers. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn\'t required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problem solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Lead fact-finding discussions to determine the best options for the customer
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

At MassMarkets, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and a variety of benefits and incentives are offered to support and reward team members.

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Contests with cash bonuses and prizes.
• Health Benefits: Medical, dental, and vision coverage after a set period, with MEC medical plans available after 30 days depending on location.
• Retirement Savings: Available where offered.
• Disability Insurance: Short-term disability coverage where provided.
• Life Insurance: Available options to safeguard loved ones.
• Career Growth: Focus on internal promotions and advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Casual Dress Code and engaging work environment.

Equal Opportunity and Diversity

MCI and its subsidiaries embrace diversity and are committed to an equal opportunity work environment. All employment actions are based on merit and qualifications. MCI does not discriminate on the basis of age, ancestry, color, gender identity or expression, national origin, physical or mental disability, race, religion, sex, or any other characteristic protected by law. Reasonable accommodations are available where required by law.

About MassMarkets

MassMarkets provides customer experience and digital experience solutions, with a focus on contact center services and related IT needs. This description reflects general information about the role and is not all-inclusive of duties and responsibilities.