Systems Administrator/Hardware Technician Job at IDEMIA National Security Soluti

Systems Administrator/Hardware Technician

IDEMIA National Security Solutions (NSS) is the premier provider of integrated identity solutions for United States Government. Our deep understanding of biometric, biographic, credential, and digital forms of identity allows us to guide our clients to achieve their business goals. NSS’ leading software systems; data and analytics offerings; and professional services facilitate and automate many of the business processes for government agencies serving law enforcement, military, and intelligence missions.

Summary: IDEMIA National Security Solutions is seeking a Systems Administrator/Hardware Technician with an Active Secret Security Clearance to maintain and support IT systems and highly specialized passport personalization hardware to include laser engravers. These positions reside and operate at the Passport Offices and Agencies for the U.S. State Department through a national system of regional service centers across the U.S.

The individual will work with minimal direction as a seasoned resource. Installs, configures, troubleshoots, resolves complex issues, and supports ongoing usability of desktop computers, laptops, SW/HW, and peripheral Commercial-Off-the-Shelf (COTS)/ Government-off-the-Shelf (GOTs) technology. Is responsible for providing all facilities with technical expertise supporting the HW/SW located at the facility.

Responsibilities

• Provide planning, installation, training, support, monitoring and maintenance of hardware (server and workstation builds) and software including all applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and other locally installed CA applications), security/vendor patches, updates, VIBs, and Oracle/SQL databases
• Provide reporting such as, but not limited to: server/workstations rebuilds in VMware and standalone environments (Windows and Linux), management of Windows, VMware, and NetApp Filers
• Coordinate and inform management of all risks impacting IT-related services including power outages, environmental changes, natural disasters, employee accidents or deliberate acts, maintenance or third-party vendor actions
• Coordinate and plan for upgrades, perform monthly restores to validate user data integrity, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW
• Perform backups, restores, purges and ongoing management of data, systems, software and hardware
• Monitor and document abnormal performance of servers, workstations, and services; document and maintain site topology configuration and changes
• Provide server/workstation security services and remediation of vulnerabilities; ensure SEP (Symantec Endpoint Protection) compliance on all required devices
• Provide hardware and software maintenance, including defective hard drives, servers, workstations, drive read/write components, badge logon administration, and support for card printers and related equipment
• Create, maintain, track and communicate configurations in hardware, software, data, permissions, and related security information
• Develop, maintain, and communicate diagrams, system configurations and technical documentation
• Ensure availability, efficiency and effectiveness of systems, software, hardware, and data; provide technical support for testing and evaluation
• Document, track and report on support provided to facilities; follow up on all trouble calls
• Conduct periodic maintenance, calibration, and refurbishment of card printers and related equipment as necessary

Requirements

• Requires US Citizenship (not dual) and an active Secret Security Clearance
• 8 years of experience as a Systems Administrator or Network Engineer; Cisco switching and routing, and firewall technology

Education

• BA/BS in Information Technology

Certifications

• CompTIA A+ Certified

Note: IDEMIA National Security Solutions (NSS) is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

As a government contractor, NSS abides by the following provision: The contractor will not discharge or discriminate against employees or applicants for discussing pay information, except as allowed by law. 41 CFR 60-1.35(c).

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