Worldwide Flight Services is hiring: HR Generalist in Jamaica

HR Generalist

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The position of HR Generalist will work closely with senior HR management in supporting the HR function in the assigned geographic regions. The HR Generalist performs human resources-related duties at the professional level and may carry out responsibilities in some or all of the following functional areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, affirmative action, and employment law compliance. This position will also support the Human Resources Department by assisting with the administration of various HR programs, performing clerical and administrative duties, maintaining employee records. Additionally, it will assist in promoting positive relationships between employees and management and must be able to maintain a high level of confidentiality. This position requires an extremely perceptive person who is capable of relating to individuals at all levels within the organization. The generalist must be sensitive to corporate needs, employee goodwill, and the business needs.

Compensation

This is a full-time, exempt position based in Jamaica, New York (JFK Office). The expected base salary range for this role is $64,500 to $72,500 per year. Actual compensation within this range will be determined based on factors such as the relevant experience, skills, education, and internal equity. In addition to base salary, employees in this position are eligible for a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with employer match, and paid time off and paid holidays.

Responsibilities

• Assists in the administration of various human resource functions for the assigned geographic location(s); assists in the interpretation and implementation of personnel policies and procedures. Partners with employees and management to communicate various human resource policies, procedures, laws, standards, and other government regulations.
• Maintains working relationship with union officials and adheres to terms of labor contract by monitoring day-to-day implementation of policies concerning wages, hours, and working conditions.
• Support management with employee relations issues, including conflict resolution, coaching, and disciplinary actions.
• Provide support to HR team and field staff with investigations and employee performance management.
• Provide support to employees in HR related topics (leaves, issues with pay, vacation banks, etc.)
• May review benefits with employees. May assist in organizing and communicating the annual open enrollment and election process.
• Act as liaison with the legal team on subpoenas, EEOC requests, and other reporting requirements.
• May assist in responding to employee relation issues such as employee complaints, harassment allegations, and civil rights complaints.
• Maintains and processes all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. May attend unemployment hearings when necessary.
• May facilitate or provide training to the workforce.
• Review and submit FMLA requests, Leave of Absence, and/or STD paperwork.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Recommends new approaches, policies, and procedures to continually improve the efficiency of the department and services performed.
• Must be familiar with company handbook.
• Prepare and maintain HR reports, including turnover, headcount, and other key metrics.
• Assists with various research projects and/or special projects.
• Performs other related duties as required and assigned.

Minimum Requirements

• Associates in Business or Bachelors in HR or Business preferred. PHR Certification is a plus.
• 2 to 4 years of HR experience required preferably in a manufacturing or warehouse environment. Aviation cargo experience a plus.
• Ability to work independently without direct supervision is essential. Skill in establishing and maintaining effective working relationships.
• Must be customer oriented and work effectively under stressful conditions.
• Must be self-managing, independent, and motivated.
• Ability to handle multiple tasks at the same time.
• Must be a team player, have the ability to work under pressure, have a professional image, and be able to resolve problems and conflicts.
• Must possess basic business communications skills such as advanced writing, listening, and have basic office and mathematics skills, and customer service skills.
• Possession of professional skills such as report writing, basic statistics, effective presentation skills, and creative skills are required.
• Previous experience with Internet and MS Office Skills, including MS Word and MS Excel required.
• Ability to manage complex schedule and multiple commitments.

Preferred Skills

• Labor Relations experience is preferred.

Physical Requirements/Working Conditions

• Remain in a stationary position 50% of the time.
• Occasionally move about inside an office setting to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine, and computer printer.
• Walk short distances.
• Reach above and/or below shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods of time.
• Lift/carry/move objects, files, and documents up to 10 pounds.
• Talk, listen, and speak clearly on telephone, with co-workers, and external parties.

Perks & Benefits

• Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Multiple options for both full and part-time employees!
• Travel Discounts, Pet insurance, Discount Shopping & More!
• Wellness Programs offered to all employees!
• 401k program offered with company match!
• Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.