Overview
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining cashwrap standards, including cleanliness and overall aesthetics. The LC assists in training new cashiers and cross-training other associates, and collaborates with the leadership team to drive loyalty results (including credit) through focus on sales, guest experience, loyalty, people development, and process compliance. The LC supports open/close register functions, associate exit inspections, and cashier check-ins/outs, with a passion for guest experience and process excellence.
Principal duties & responsibilities
- Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and shrink as set by Ulta Beauty.
- Ensure exceptional guest service by greeting and engaging guests, personalizing service, and recommending Ulta Beauty products and/or services.
- Handle sales, refunds, and exchanges with courtesy.
- Pair guests with an associate for makeup applications, skincare analysis, and product demonstrations to drive sales and guest experience.
- Book appointments and support services and in-store events to deliver an unrivaled guest experience and sales results.
- Maintain replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures.
- Maintain prompt, regular attendance.
People
- Contribute to an inclusive environment that supports teammates and guests.
- Support leadership with cashier chat ins/outs and associate exit inspections as needed.
- Stay informed about trends, products, and services to better serve guests.
- Promote the guest loyalty program and credit goals, leading others to do the same.
- Assist in training new cashiers and cross-training other associates in cashiering.
- Demonstrate leadership by engaging and influencing peers to achieve peak performance.
- Deliver an exceptional Ulta Beauty brand experience and follow systems prompts.
- Participate in ongoing training to enable development and sales performance.
- Collaborate with managers and colleagues to help grow the business.
Process
- Adhere to Ulta Beauty policies, procedures, and standards; follow dress code.
- Complete all transactions (guest returns and associate transactions) and control cash and media at the cashwrap per policy.
- Perform select register open/close functions as directed by the manager on duty.
- Maintain store cleanliness and standards, including at the cashwrap, sales floor, restrooms, backroom, and break area.
- Protect company assets and minimize loss through adherence to operating procedures and safety measures.
- Execute other operational tasks as directed.
Job Qualifications
Education
- High school diploma is preferred
Experience
- 2 years of relevant work experience or an equivalent combination of education and experience preferred
- Proven ability to delegate, multi-task, and problem-solve
- Knowledge and passion for guest service and selling
- Experience addressing guest concerns promptly and professionally
- Experience exceeding sales goals and training new hires
Skills
- Proficient with basic technology (POS system, Apple devices)
- Excellent written and verbal communication
- Strong collaboration and interpersonal skills
- Ability to work independently and as part of a team
- Ability to build and maintain strong customer relationships
- Ability to stay composed under pressure and adapt to changing situations
Special Position Requirements
- Flexible schedule including days, evenings, weekends, and holidays
- Must be at least 18 years old
Working Conditions
- Continuous mobility throughout the store during shifts
- Frequent bending, lifting up to 25 lbs, and other physical activities
- Other duties as required by the role
Ulta Beauty is an Equal Opportunity employer. We encourage applicants from underrepresented backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, or other protected characteristics. The pay range for this position is $17.50 - $25.50 per hour, with benefits for eligible full-time and part-time associates.
About Ulta Beauty
Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skincare, hair care, and salon services. We offer more than 25,000 products across 500+ brands and operate full-service salons in stores.