Tapestry, Inc. is hiring: Cashier II in Pooler

Overview

The Sales Support Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing customers. It involves creating a lasting impression through friendly, efficient interactions at the cash wrap and maintaining a well‑kept sales floor. Accurate and effective work supports the flow of product from receipt through the point of sale.

Responsibilities

• CASH WRAP:
  • Greet the customer with a smile, eye contact, and use your name when appropriate
  • Interact genuinely and naturally with the customer
  • Read cues and determine customer needs
  • Conduct email/name capture, where permitted by law
  • Maintain accuracy when operating POS
  • Maintain cash wrap organization and cleanliness
  • Suggest multiple add-ons and sell gift cards
  • Maintain cash and POS media accurately and in compliance with Coach policy
  • Create a lasting impression by genuinely thanking the customer and providing a reason to return
  • Represent Coach brand appropriately
• STOCKROOM / WAREHOUSE:
  • Receive shipment and transfers
  • Notify Store Management when new product arrives
  • Scan cartons/transfers, verifying store information is correct
  • Communicate discrepancies to Store Management
  • Process shipment/transfers according to Coach standards and timeframes
  • Organize and clean stock room daily; include offsite / remote warehouse as applicable
  • Shift/organize product in the stockroom; react to sell-through and make room for new product
  • Manage stock levels/product ownership in back-of-house and sales floor
  • Prepare and conduct regular cycle counts, as directed
  • Participate in store physical inventory counts, as scheduled
  • Maintain Company Loss Prevention standards
• SALES FLOOR:
  • Regularly analyze the sales floor to assess replenishment needs
  • Replenish sales floor/assigned zone
  • React to sell-through and execute visual merchandising needs
  • Support sales floor activities, as directed
  • Effectively communicate information pertaining to price points, features/benefits, color and stock availability to customers
  • Respond to customer requests confidently; partner with sales team or Store Management when needed
  • Uphold housekeeping standards

Competencies

• Drive For Results: Can be counted on to exceed goals; top performer; goal-oriented.
• Customer Focus: Dedicated to meeting customer expectations; builds trust and relationships.
• Creativity: Generates new ideas and connections; adds value in brainstorming.
• Interpersonal Savvy: Relates well to diverse people; builds rapport and uses diplomacy.
• Learning on The Fly: Learns quickly; open to change; analyzes successes and failures for improvement.
• Perseverance: Finishes tasks with energy and drive, even amid resistance.
• Dealing with Ambiguity: Handles change and uncertainty; acts without total information when needed.

Additional Requirements

• Experience: 1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition preferred.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), ability to use walkie talkie, read price and product release sheets.
• Physical: Ability to work at a fast pace and communicate effectively; ability to maneuver on the sales floor, shelves, and stock room; capable of climbing, bending, kneeling; frequently lift and carry up to 25 pounds and, at times, up to 50 pounds for product shipments/transfers.
• Schedule: Ability to meet scheduling and availability expectations, including flexible hours, nights, weekends, and holidays during high retail traffic and sales days.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and prides itself on hiring and developing the best people. All employment decisions are based on qualifications and relate to the requirements of the position; decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected characteristic. Visit Coach at www.coach.com.

Nearest Major Market: Savannah

Job Segment: Seasonal, Retail Sales, Merchandising, Outside Sales, Sales Support, Retail, Sales