Entrepreneur First is hiring: Mid-Market Account Executive, Restaurants in New Y

Mid-Market Account Executive, Restaurants

New York, Chicago

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

At PolyAI, we’re helping over 2,000 restaurants (from single-site operators to global groups) turn their phone lines into high-converting, fully automated guest experiences. Our voice AI handles everything from reservations to FAQs with human-like fluency, freeing up staff and capturing missed revenue. Outside of hospitality, our technology powers voice experiences for some of the world’s largest enterprises, including FedEx and PG&E.

Now, we’re doubling down on restaurants, and we’re looking for one of our first dedicated Account Executives to drive growth in the mid-market and SMB space. This is your chance to get in early, help shape the sales motion, and be a foundational part of a division that’s scaling fast.

What You’ll Be Doing:

• Own the full sales cycle: from first touch to closed-won across both independent restaurants and growing groups
• Convert inbound interest into live deals (we generate steady leads through our marketing and partnerships)
• Build your own outbound pipeline via email, LinkedIn, and good old-fashioned cold calling
• Tailor demos and sales pitches to show how PolyAI fits the unique needs of each prospect
• Keep your deals moving fast in Salesforce with clear next steps and accurate forecasting
• Work directly with leadership to influence messaging, sales processes, and help shape what our future AE team looks like
• Have 2+ years of closing experience in a high-velocity SaaS environment
• Are comfortable with outbound: especially cold calls (we’re transforming the phone channel, so you should be fluent in it)
• Thrive in early-stage environments where you get to shape the role, not just fill it
• Are hardworking (seriously), coachable and motivated

Why Join Now?

• Be one of the first AEs in a division that’s already winning big-name brands like STK, Fogo de Chão, and Gordon Ramsay Restaurants
• Sell a product that’s live in days, not months, and genuinely makes operators' lives easier
• Help build the playbook for a category-defining product in the restaurant space
• Join a team that’s serious about performance but low on ego

We provide a competitive salary range for this role - which is $150,000 - $175,000 OTE depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

• Participation in the company’s employee share options plan
• 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• The opportunity to contribute to the company’s 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• One-off WFH allowance when you join (perks like noise-cancelling headphones or a comfortable desk chair)
• Company-funded fertility and family-forming programmes

At PolyAI, we take pride in our values. Our core values guide everything we do and shape a culture that leads to meaningful work and lasting impact.

• Only the best – We expect the best from our people and nurture this drive for excellence.
• Ownership – We care deeply about what we do and take ownership of our initiatives, decisions and outcomes.
• Relentlessly improve – We continuously evolve to transform the world of conversational AI.
• Bias for action – We move quickly and deliver impact fast.
• Disagree and commit – We work through disagreements toward a shared goal and commit to decisions.
• Build for people – We build experiences that enable automation to enhance people’s lives.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This role does not offer visa sponsorship at this time.