Mid-Market Account Executive, Restaurants Job at PolyAI in New York

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

At PolyAI, we're helping over 2,000 restaurants (from single-site operators to global groups) turn their phone lines into high-converting, fully automated guest experiences. Our voice AI handles everything from reservations to FAQs with human-like fluency, freeing up staff and capturing missed revenue. Outside of hospitality, our technology powers voice experiences for some of the world's largest enterprises, including FedEx and PG&E.

Now, we're doubling down on restaurants, and we're looking for one of our first dedicated Account Executives to drive growth in the mid-market and SMB space. This is your chance to get in early, help shape the sales motion, and be a foundational part of a division that's scaling fast.

What You'll Be Doing:

• Own the full sales cycle: from first touch to closed-won across both independent restaurants and growing groups
• Convert inbound interest into live deals (we generate steady leads through our marketing and partnerships)
• Build your own outbound pipeline via email, LinkedIn, and good old-fashioned cold calling
• Tailor demos and sales pitches to show how PolyAI fits the unique needs of each prospect
• Keep your deals moving fast in Salesforce with clear next steps and accurate forecasting
• Work directly with leadership to influence messaging, sales processes, and help shape what our future AE team looks like

You'd Be a Great Fit If You:

• Have 2+ years of closing experience in a high-velocity SaaS environment
• Are comfortable with outbound: especially cold calls (we're transforming the phone channel, so you should be fluent in it)
• Thrive in early-stage environments where you get to shape the role, not just fill it
• Are hardworking (seriously), coachable and motivated

Why Join Now?

• Be one of the first AEs in a division that's already winning big-name brands like STK, Fogo de Chão, and Gordon Ramsay Restaurants
• Sell a product that's live in days, not months, and genuinely makes operators' lives easier
• Help build the playbook for a category-defining product in the restaurant space
• Join a team that's serious about performance but low on ego

We provide a competitive salary range for this role - which is $150,000 - $175,000 OTE depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success.
Benefits

Participation in the company's employee share options plan

100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

Life Insurance

◻ STD and LTD

The opportunity to contribute to the company's 401k plan

Flexible PTO policy + 11 designated company holidays

Annual learning and development allowance

We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

♥ Enhanced parental leave

Company-funded fertility and family-forming programmes

Menopause care programme with Maven

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

Only the bestWe expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

OwnershipWe care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improveWe demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for actionOur world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commitWe are all working toward the same goal. If we don't agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for peopleWe want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.