MyMichigan Health is hiring: Unit Secretary in Midland

Summary

This position provides excellent customer service by courteously answering phones, inquiries, and assisting with patient and family requests. Staff will float across departments with assignments varying based on staffing needs.

Responsibilities

1. (80%) Answer inquiries from patients, families, staff, and other departments. Answer phones, transfer calls, page or call nurses, providers, and/or families. Check emails regularly and respond appropriately. Rounding on nursing units during shifts is required.
2. (10%) Contact departments for tests and procedures.
3. (10%) Communicate pertinent patient information to relevant personnel regarding care, service, or comfort.

Other duties include looking up information in the computer system, organizing documents, placing orders for equipment, processing consults, faxing documents, and other assigned tasks.

Certifications and Licensures: N/A

Required Education: High School Diploma or GED

Equivalent Experience: Yes

Education Specialization: GENSTUDY

Essential: true

Experience, Training, and Skills: Basic computer skills, knowledge of Microsoft Windows, BLS certification preferred, medical terminology course preferred.

Physical/Mental Requirements: Ability to handle stressful situations, wear PPE, move about the facility, perform job functions, see and hear adequately, sit/stand/walk for long periods, handle multiple tasks, and maintain attendance. Physical demand level is sedentary with occasional lifting of 0-10 lbs.