MEDICAL SECRETARY II Job at University of Maryland Medical System in Towson

Overview

University of Maryland St. Joseph Medical Center is a 218-bed suburban campus recognized for quality care. The organization emphasizes opportunities, teamwork, convenience, and flexibility, and is recognized as a leading local employer and healthcare institution.

Job Summary

The Medical Secretary II performs all secretarial functions, including answering phones, taking messages, scheduling appointments, maintaining files, editing and proofreading materials, and distributing correspondence. The Medical Secretary II monitors patient check-in and check-out and performs other duties as assigned.

Organizational Expectations

• Reverence: A profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God, acknowledging trust in what has been given to us.
• Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
• Compassion: Feeling with others, being with others in their sorrows and joys, rooted in solidarity as members of the human community.
• Excellence: Outstanding achievement and quality; continually surpassing standards. Attends staff meetings and completes mandatory in-services, requirements and competency evaluations on time.
• Compliance: Understands regulatory requirements related to compliance and laws applicable to operations. Proactively addresses compliance issues and completes mandatory training within specified timeframes.

Communications and Collaboration: Protects patient and employee privacy; addresses patients, families, visitors, co-workers and physicians with courtesy and respect. Maintains patient rights and confidentiality. Collaborates with patients, families, and ancillary departments to provide continuous, well-coordinated care. Maintains charts, files, and identification numbers; verifies and documents required patient information.

Patient Support: Responsible for patient check-in and discharge, scheduling.

Primary Care Office Registration: Facilitates efficient and professional registration through demographic and financial information collection. Enters information accurately in Medical Records and Patient Billing systems; ensures completion and accuracy of forms and documents; schedules follow-up visits; prints daily clinic schedules; prepares new patient information packets; answers phones and triages calls/questions. Collects physician practice authorizations and enters information in registration/billing systems. Instructs patients to obtain referrals as needed and assists with follow-up with referring physician offices. Explains policies related to registration, co-payments, referrals, pre-authorizations, deductibles, and physician billing for various services.

Qualifications

Education

• High School Diploma or GED (Required)
• Associate's Degree (Preferred)

Certification / Licensure / Registration

• Not Applicable – No Certification and Licensure Requirements required or preferred

Experience And Skills

• 0 - 1 year related experience (Required)

Required Skills: Strong verbal and written communications, general clerical skills, basic computer skills, multi-line telephone operation, excellent organizational skills, and strong customer service skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: $19.23-$27.31
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide

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