NYU Langone Health is hiring: Secretary I-Intake/Scheduler - Manhattan in New Yo

Secretary I-Intake/Scheduler - Manhattan

Job ID: 1149516_RR00110018

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the School is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our talented faculty, staff, and students of all identities can thrive.

For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.

Position Summary

We have an exciting opportunity to join our team as a Secretary I-Intake/Scheduler - Manhattan. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Job Responsibilities

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as needed

Administrative Responsibilities

• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
• Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients needing further assistance
• Gathers all patient demographic data and materials from patients and/or their representatives; obtains insurance information and verifies insurance eligibility electronically
• Advises and collects patient and financial-related documents and policies for visits (HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc.) including obtaining signatures where appropriate
• Enrolls patients above the age of 5 to Patient Secure by obtaining palm scan and a photo
• Promotes the utilization of CheckMate kiosks and assists patients in using the kiosks when needed
• Scans documents into Epic and follows scanning guidelines; ensures documents are scanned to the correct location/order and document type
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including providing after-visit summaries, scheduling follow-ups, procedures and referrals, and collecting time-of-service payments; promotes MyChart sign-up
• Answers phone calls and requests professionally and with patient friendliness
• Schedules routine appointments and follow-ups; during subsequent visits, verifies demographic information and updates as needed
• Addresses patient questions to ensure understanding and satisfaction; refers to senior staff or billing when necessary
• Manages calls and messages professionally and routes to appropriate person or area
• Releases medical records in accordance with HIPAA and ROI guidelines; documents disclosures in EPIC and fulfills requests within a 10-day timeframe
• Maintains patient privacy in relation to HIPAA standards

Patient Experience and Access

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the mission, vision and values and promoting excellence in the patient experience
• Promotes consistency in patient and colleague encounters by embodying the CARES service principles (Connect, Align, Respond, Ensure, Sign-Off)
• Greets patients warmly, states name and role, and clearly communicates each step of the interaction as appropriate
• Collaborates with colleagues and site management to resolve patient inquiries in a timely manner
• Anticipates patient needs and participates in service recovery using the LEARN model (Listen, Empathize, Apologize, Resolve, Notify); escalates to leadership as appropriate
• Shares ideas to improve patient experience and access with leadership
• Partners with Patient Access Center and Central Billing Office to support collaboration and a positive patient experience
• Ensures practice staff are versed in Access Agreement gold standard principles

Minimum Qualifications

High School Diploma required. Excellent organizational, interpersonal and verbal and written communication skills and strong customer service orientation. Basic knowledge of word processing, spreadsheet, database and Internet applications. Light, accurate keyboarding skills. Ability to complete multiple tasks efficiently and thrive in a team environment focused on patient care.

Preferred Qualifications

Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with a comprehensive benefits and wellness package. The organization supports workforce and family needs with resources including a generous time-off program and employee resources groups, along with holistic well-being resources.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Applications must be completed online.

View Know Your Rights: Workplace discrimination is illegal. Salary range for this role is $54,165.00 - $54,165.00 annually. Salaries depend on factors including experience, specialty, education, and hospital need. This range does not include bonuses or additional compensation. To view the Pay Transparency Notice, please click here.