NYU Grossman School of Medicine is hiring: Secretary I-Intake/Scheduler - Manhat

Overview

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary

We have an exciting opportunity to join our team as a Secretary I-Intake/Scheduler - Manhattan. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Job Responsibilities

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as needed

Administrative Responsibilities

• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
• Monitors Department Appointment Report (DAR) for checkmate "kick-outs", appointment notes, insurance flags, and/or patients who need further assistance
• Gathers all patient demographic related data and materials from patients and/or their representatives; obtains insurance information and verifies eligibility electronically; collects insurance referrals if applicable
• Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc., including obtaining signatures where appropriate
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
• Promotes the utilization of CheckMate kiosks and assists patients in using the kiosks when needed
• Scans all necessary documents into Epic with proper document type and location; reports errors related to checkmate kiosk, patient secure devices, or other equipment
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including providing after-visit summaries, scheduling follow-up visits, procedures and referrals, and collecting time-of-service payments; promotes the use of MyChart
• Answers phone calls and requests professionally; schedules routine appointments and follow-ups
• Verifies/d updates demographic information on subsequent visits; collects missing patient information as needed
• Addresses patient questions to ensure understanding and satisfaction; refers complex queries to senior staff or billing representatives
• Handles medical records requests in alignment with HIPAA and ROI guidelines; documents disclosures and fulfills requests within 10 days; maintains patient privacy per HIPAA standards
• Refer inquiries regarding pre-authorizations/certifications to the appropriate area
• Monitors and completes front-end work queues and administrative in-basket messages in a timely manner
• Stays current on best practices, policies, and protocols; maintains cleanliness of spaces and restocks supplies
• Demonstrates knowledge of service standards and incorporates them into performance duties
• Provides necessary forms and letters for patient and/or provider needs; maintains professional relationships with staff and colleagues
• Prioritizes assignments to complete work amid changing workload and deadlines
• Uses appropriate communication skills when obtaining and conveying information to physicians, nurses, and staff
• Performs other related duties as needed

Patient Experience and Access

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the mission, vision, and values and promoting excellence in the patient experience
• Drives consistency in patient and colleague encounters through the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, Sign-Off)
• Greets patients warmly and professionally, communicates each step of the care/interaction as appropriate
• Collaborates with colleagues and site management to resolve patient inquiries in person, by phone, or via electronic messaging
• Anticipates patient needs and participates in service recovery using the LEARN model; escalates to leadership as appropriate
• Shares opportunities to improve patient experience and access with appropriate leadership
• Collaborates with the Patient Access Center and Central Billing Office teams to support positive patient experiences
• Ensures staff are versed in Access Agreement gold standard principles

Minimum Qualifications

High School Diploma required. Excellent organizational, interpersonal, verbal and written communication skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team environment which pursues a positive patient care experience.

Preferred Qualifications

Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.

Additional Information

Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides its staff with comprehensive benefits and wellness programs. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. Applications are required to be completed online. View Know Your Rights: Workplace discrimination is illegal.

Salary Transparency

Salary range for the role is $54,165.00 - $54,165.00 Annually. Actual salaries depend on experience, education, and hospital need. The stated range does not include bonuses, differential pay, or other compensation or benefits. To view the Pay Transparency Notice, please click here.