Per Diem Secretary I-Intake/Scheduler (FGP) *Brooklyn* Job at NYU Grossman Schoo

Overview

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.

Position Summary: We have an exciting opportunity to join our team as a Sec I-Intake/Sched (FGP). In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Responsibilities

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as needed

Administrative Responsibilities

• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
• Monitors Department Appointment Report (DAR) for checkmate "kick-outs", appointment notes, insurance flags, and/or patients who need further assistance
• Gathers all patient demographic related data and materials from patients and/or their representatives; obtains insurance information (ID card, member/group numbers), verifies insurance eligibility electronically and collects insurance referrals if applicable
• Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc., including obtaining signatures where appropriate
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
• Promotes the utilization of Checkmate kiosks and assists patients in using the kiosks when needed
• Scans all necessary documents into Epic and follows scanning guidelines to upload outside documents (results, records, forms); ensures scans are placed in the correct location/order in Epic
• Reports errors or issues arising from checkmate kiosk, patient secure devices, or other equipment to management for timely resolution
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including providing after visit summaries, scheduling follow-up visits, procedures and referrals, and collecting any time-of-service payments; promotes use of MyChart
• Answers phone calls and requests professionally; schedules routine appointments and follow-ups
• On subsequent visits or calls, verifies demographic information and makes necessary edits; collects or asks patients to sign missing information
• Answers patient questions to ensure understanding and satisfaction; refers to senior staff or billing when needed
• Addresses patients and callers in a pleasant and professional manner; takes messages or directs callers to appropriate person or area
• Releases medical records in accordance with HIPAA and FGP ROI guidelines; documents disclosures in EPIC and fulfills requests within a 10-day timeframe
• Maintains patient privacy in line with HIPAA standards

Patient Experience and Access

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience
• Drives consistency in every patient and colleague encounter by embodying the CARES service strategy (Connect, Align, Respond, Ensure, and Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries
• Anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify); escalates to leadership as appropriate
• Shares ideas to improve patient experience and access with leadership (e.g., optimizing provider schedules, minimizing delays, increasing engagement)
• Partners with the Patient Access Center and Central Billing Office to promote a positive patient experience
• Ensures staff are versed in Access Agreement gold standard principles

Minimum Qualifications

High School Diploma required. Excellent organizational, interpersonal and written/verbal communication skills and strong customer service orientation. Basic knowledge of word processing, spreadsheet, database and Internet applications. Light, accurate keyboarding skills. Ability to complete multiple tasks efficiently and thrive in a team environment focused on positive patient care.

Preferred Qualifications

Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

Benefits and Equal Opportunity

NYU Grossman School of Medicine provides its staff with a comprehensive benefits and wellness package, including resources for career development, family support, and well-being. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Applications are completed online.

View Know Your Rights: Workplace discrimination is illegal.

Salary: The salary range for the role is $27.77 per hour. Actual salaries depend on experience, education, and hospital need.

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