Off-Site Airline Check-in Agent Job at SP+ in Cincinnati
SP+, Cincinnati, OH, United States, 45208
The Off-Site Airline Check-in Agent's responsibilities include: handling and securing luggage according to the Transportation Security Administration's (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from an off-site location near the airport. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. RAC Agents are familiar with Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers' partners. They are required to maintain a positive and friendly attitude in a fast-paced, high-volume active guest service environment.
- Immediately and warmly greet guests as they approach the desk.
- Assist guests with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.
- Input guest information for those who have not previously enrolled in the process.
- Process the check-in of the guests' bags, including charging guests' credit cards for bags as per airline requirements.
- Weigh guests' bags to verify appropriate weight and charge for overweight bags.
- Appropriately tag guest luggage with destination tags.
- Provide boarding passes, luggage claim tickets, and receipts (if applicable) to guests before they leave the desk.
- Immediately upon accepting luggage and completing guest processing, secure luggage; place bingo on sheet associated with the cage.
- Before securing the cage, verify bingo sheet to luggage in cage; if matches, secure cage using appropriate seal.
- Safely take secured cage to ASIG truck for departure and bring empty cages to RAC area.
- Possess excellent verbal and written communication skills.
- Maintain a positive, friendly, and professional manner at all times.
- Organize and stock the RAC desk.
- Uphold clients' guest service guidelines and values.
- Manage payments (credit card) received from guests.
- At the end of shift, ensure that all excessive cages are removed by ASIG.
- Answer telephones and guest questions.
- Have the ability to manage simple addition.