Case Manager Senior - KSA African American Job at Multnomah County in Gresham

Case Manager Senior - KSA African American

Pay $31.80 - $38.98 / hour

Employment type Full-Time

Job Description

• Req#: R-11828
• Current employees: Please apply through the employee portal to be considered for this opportunity.
• Pay Range: $31.80 - $38.98 Hourly
• Department: Health Department
• Job Type: Regular Represented
• Exemption Status: United States of America (Non-Exempt)
• Closing Date: Open Until Filled if No Date Specified

The Opportunity:

THIS WORK MATTERS!

The Behavioral Health Division’s K-12 Case Management Team, in collaboration with Multnomah County Schools, provides highly complex case management and prevention services to kindergarten through twelfth grade students and their families, with a focus on increasing attendance and reducing emotional / behavioral issues that interfere with educational success.

The Case Manager Senior - KSA African American (AA) provides specialized, short-term, intensive case management / coordination of services for children who have complex conditions and circumstances and are experiencing high utilization or underutilization of health and social service resources across multiple systems. Individuals may be at risk of losing school placement, abuse, neglect, homelessness or loss of community placement. This position assists families with connecting to student mental health resources. The position also provides advocacy, assists with navigation of local, state and federal systems, and links families to a variety of resources, including food, transportation, clothing, housing, legal, financial, and culturally specific services.

Knowledge, Skills and Abilities (KSA): Advanced knowledge of and experience working with the Black and African American community. Understands cultural, racial and ethnic factors, including systemic advantage or disadvantage; acculturation, intergenerational immigrant family challenges, effects of trauma during immigration, war, separation from family and/or primary supports, detention, refugee camps, etc.; generational trauma, and any factors related to non-dominant culture affecting mental health and treatment. Specifically knows the African American community, historical and current barriers to mental health services and has knowledge of the traditions, values and customs specific to this population.

As the Case Manager Senior - KSA AA, other duties will include:

• Complex Case Management/Coordination of Services

  • Provide highly complex case management and prevention services to kindergarten through twelfth grade students and their families, with a focus on increasing attendance and reducing emotional / behavioral issues that interfere with educational success.
  • Provide specialized, short-term, intensive case management / coordination of services for children who have complex conditions and circumstances and are experiencing high utilization or underutilization of health and social service resources across local, state and federal systems.
  • For children that do not meet target criteria, assist families with connecting to community resources and referrals for mental health, developmental disability and social service needs in collaboration and partnership with multiple systems.
  • Provide initial intake and engagement with student and their family.
  • Administer a strengths / needs assessment tool to develop targeted interventions to assess the child's history of emotional well-being, mental health and substance use, family / relationships / cultural identity, social / recreational, risk and safety concerns, family legal system involvement, educational / vocational, health / medical, home / a place to live / financial, trauma experience, or other services / supports and family strengths.
  • Assessments may include interviewing individuals and their support network; consulting with mental health / medical or other professionals as needed; reviewing, interpreting and collecting mental health/medical and social information from various information sources.
  • Discuss service options with client and family/support network, offering various options and providing decision support by providing client and their support network with as much information as possible about the limitations and strengths of each option.
  • Work with clients and their support network, establish a plan for services, determine best methods to implement the plan and provide support and resources to clients and providers as needed to implement the plan and access benefits.
  • Coordinate intensive and complex case management and coordination of services with pertinent agencies and individuals, such as: doctors, hospitals, health/mental health clinics, attorneys, guardians, natural support networks, etc.
  • Assess barriers to school attendance which may include language, culture, food, housing, clothing, refugee or immigration status, learning disabilities, income, parental experience of education systems or mental health.

• Outreach and Coordination

  • Provide outreach and coordination with social service networks.
  • Establish and maintain working relationships with community partners, school counselors, physicians and mental health providers who increase client access to additional supports.
  • Serve as a point person to address barriers by referring and assisting with acquiring resources, connecting families with the school and communicating with the school around barriers the family is experiencing.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications (REQUIRED):

Education/Training: Equivalent to Bachelor's Degree from an accredited college or university with major course work in social science, social work, sociology, public health, community health, behavioral science, or related field; AND

Certification: Must meet the standards of Qualified Mental Health Associate - (QMHA I) with the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found at MHACBO website. Current QMHA I (Required)

Knowledge, Skills and Abilities (KSA): Advanced knowledge of and experience working with the Black and African American community. Understands cultural, racial and ethnic factors, including systemic advantage or disadvantage; acculturation, intergenerational immigrant family challenges, effects of trauma during immigration, war, separation from family and/or primary supports, detention, refugee camps, etc.; generational trauma, and any factors related to non-dominant culture affecting mental health and treatment. Specifically knows the African American community, historical and current barriers to mental health services and has knowledge of the traditions, values and customs specific to this population.

Other:

• Valid Driver’s license.
• This position requires a background investigation, which may include being fingerprinted.

Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates.

• 1-2 years experience providing case management services
• Knowledge of issues faced by those who experience behavioral health challenges and a basic understanding of the full continuum of care for those in need of services.
• Lead with race through actions and advocacy with internal programs, with community partners and across departments throughout the county.
• Demonstrate the ability to flex style when faced with myriad dimensions of culture in order to be effective across cultural context.
• Respect and appreciation for ethnic and cultural diversity.
• Ability to collaborate and build relationships to achieve positive work outcomes.
• Ability to maintain a safe and healthful workplace.
• High degree of resilience, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION (REQUIRED):

The Application Packet: You must submit ALL requested items below. Failure to do so will be deemed as an incomplete application.

1. Attach a Resume demonstrating you meeting minimum qualifications; AND
2. Attach a Cover Letter addressing the following:

• Demonstrate your affiliation and experience (lived and professional) working directly with individuals and families who identify with the African American community; and
• How you meet the qualifications for this position; and
• Why you are interested in the position

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.

ADDITIONAL INFORMATION:

Type of Position: This hourly union-represented position is eligible for overtime

Type: Represented

FLSA: Non-Exempt

Teleworking: At this time, this position is designated to “routine telework,” meaning you will be working in the community or at home most of the time; a hybrid schedule also is available. As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Applying for this posting will give you the opportunity to be placed on the eligible list for future opportunities for Case Manager Senior positions as positions for these programs become available. The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, and limited duration assignments.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter: Caitrin Thomaselli

Email: caitrin.thomaselli@multco.us

Phone: +1 (971) 4218257

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile: 6296 - Case Manager Senior

About the company

Multnomah County /mʌltˈnoʊmə/ is one of 36 counties in the US state of Oregon.