Lobby Receptionist (Security) Job at Prosegur Security USA, Inc in Franklin

Work for a company where your individual contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations.

We are looking for a Security Front Desk Receptionist with exceptional customer service skills to join the Prosegur Team! If you have experience in being a liaison between clients and guests, you should apply for this position. 1 year of front desk experience is required and 1 year of customer service experience. Security experience is highly desired, but not required.

Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.

Responsibilities

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever required.
• Resolve or redirect client complaints; assist customers in all inquiries in connection with site services hours of operations, directions, SOPs, etc.
• Check-in/out guests in an efficient and friendly manner.
• Report maintenance or equipment problems to the appropriate personnel
• Multitasking in a fast-paced setting.
• Always maintain a professional image and friendly demeanor.
• Monitor CCTV, Fire alarm panel, access controls and assist with phone calls and packages of clients.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security/safety of premises
• Circulate among visitors, patrons, and employees to preserve order and protect property
• Guard, patrol, and monitor industrial or commercial premises to prevent safety hazards, theft, violence, or infractions of rules
• Enforce rules, regulations, policies, and procedures, and respond to emergency situations requiring security assistance

Qualifications

• Minimum (1) yr of customer service experience
• Minimum (1) yr of front desk experience
• Must have one (1) year of experience as a security officer
• Must have reliable transportation
• Positive attitude and outlook
• Ability to think clearly during crisis or high-stress periods
• 18+ years of age
• High School Diploma or GED required.
• Excellent written and verbal communication skills in English.
• Capable of following complex instructions
• Strong interpersonal skills
• Willingness to participate in the company's screening process, including drug screen and background investigation.
• Knowledge of security operations and procedures
• Must have or be able to obtain a TN State Guard License

License # 13022