Overnight Lobby/House Attendant Job at Kimpton Hotels & Restaurants in Cleveland

Overview

Join to apply for the Overnight Lobby/House Attendant role at Kimpton Hotels & Restaurants.

Why We\'re Here

We believe heartfelt, human connections make people\u2019s lives better. Especially the people who work here.

Our founder

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here

Your work here has meaning. You\u2019re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It\u2019s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We\'re Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That\u2019s what we seek out and celebrate. It\u2019s people of all kinds who share a knack for creativity and self-leadership. People who don\u2019t need to be told what to do to get things done. People who have an innate passion for making others\u2019 lives better.

It adds up to a work environment that\u2019s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you\u2019ll feel it too.

What You\u2019ll Do

Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Responsibilities

• Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean.


• Clean and set-up meeting room functions according to the function sheets.


• Deep cleaning of areas including the shampooing of rooms and public spaces as assigned.


• Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events.


• Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.


• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.


• Check and replenish your supplies and cleaning tools.


• Quickly respond to guest requests in a friendly manner.


• Return lost items with proper documentation to the Housekeeping Department.


• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do.

What You Bring

• High School Diploma is preferred.


• 1 year of experience in customer service or similar position.


• Previous housekeeping experience is a plus.


• Passion for customer service and good verbal communication skills, basic writing skills.


• Flexible schedule, able to work nights, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy see the employer.

Be Yourself. Lead Yourself. Make it Count.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitality