Kimpton Hotels & Restaurants is hiring: Director of Housekeeping in Cleveland

Overview

The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture!

What You'll Do

• Select, staff, recruit, hire, and train qualified housekeeping candidates.
• In charge of scheduling all regular and irregular cleanings (e.g., room carpets, upholstery, draperies) as needed, along with annual or semiannual deep cleaning projects and window cleaning as necessary.
• Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel.
• Review MOD report for room moves, guest issues and special requests.
• Prepare room assignments, distribute keys, and assign floors for all housekeeping staff each morning.
• Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to guests.
• Assist with guest requests as required.
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, within budgetary guidelines.
• Review and update systems and supplies for guest room accommodations using budgetary guidelines.
• Train staff through instruction and practice, both formally and on-the-job; update staff on new laws or regulations necessary to safely perform tasks.
• Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies.
• Control all housekeeping expenditures, including labor, guest room supplies, and cleaning supplies and equipment.
• Prepare annual housekeeping budget.
• Manage all employees in the Housekeeping Department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

What You Bring

• Bachelor's degree in hospitality or similar industry preferred.
• 3+ years management experience in boutique hotel industry.
• Basic knowledge of MS Office.
• Flexible schedule, able to work evenings, weekends and holidays.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities and genders. For our complete EEO policy we are committed to diversity among our employees and guests.

Be Yourself. Lead Yourself. Make it Count.