AA* Attendant Nutritional Service Job at College of Charleston in Orlando

Overview

AA* Attendant Nutritional Service | AdventHealth Orlando

Details

Location: Orlando, Florida

Schedule: Part-Time | Shift: Days

Posting details posted September 26, 2025. Valid through October 27, 2025.

Perks and Benefits

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our Promise

Joining AdventHealth is about being part of something bigger. It is a community that believes in the wholeness of each person and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually, by Extending the Healing Ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose-minded team, understanding that together we are even better.

Role

The Attendant Nutritional Services, under close supervision, serves patients of diverse ages, cultures, and backgrounds by taking menu orders in person and over the phone, utilizing a computerized diet office application and basic knowledge of therapeutic diets. Assembles tray and tray items and delivers food to patients. Builds and maintains strong relationships with Nursing and provides excellent customer service to patients and their families. Complies with Advent Health (AH), Nutritional Services (NS), and regulatory standards. Participates in department process improvement efforts. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Key Responsibilities

• Utilizes the computerized diet office application to guide and input patient menu selections to comply with the prescribed diet order; knowledge of therapeutic diets.
• Suggests complementary menu items to comply with the diet order and improve patient satisfaction; verifies and reads back menu selections; maintains patient preferences in the notes.
• Follows approved scripting during menu ordering and delivery; uses bedside menu entry to record selections; competent with iPad bedside menu entry.
• Assembles trays per therapeutic diet guidelines and presentation standards; ensures timely delivery and checks trays for accuracy; may assist with food prep and assembly.
• Builds and maintains positive relationships between Nursing and the Nutritional Services Department; maintains a positive, friendly demeanor; escalates concerns per SOP to supervisor/Registered Dietitian.
• Provides quality customer service; responds to patient and family food service concerns; implements service recovery.
• Obtains patient identifiers, follows HIPAA, stays up to date on AH/NS policies and SOPs; participates in staff meetings and mandatory education; maintains professional appearance.
• Ensures work area is clean and organized; adheres to HACCP, FDA Food Code, and in-house safety and sanitation guidelines; handles inventory and equipment properly and minimizes waste.
• Participates in department PI projects; collects data, provides feedback, and implements improvements; Performs other duties as assigned.

Qualifications

Knowledge and Skills Required

• Able to communicate in English; professional communication with customers in person and over the phone
• Ability to work in a fast-paced environment
• Proficient with common software and hardware (e.g., iPad, ToughBook)

Knowledge and Skills Preferred

• Knowledge of therapeutic diets
• Ability to effectively multi-task; bilingual English/Spanish

Education and Experience Required

• Two years of customer service experience

Education and Experience Preferred

• Associate's degree in management, liberal arts, food and nutrition or business

Licensure, Certification or Registration

• None required

Equal Opportunity

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Nutritional Services

Organization: AdventHealth Orlando

Req ID: 25030295