Texas Health Huguley FWS is hiring: AA* Attendant Nutritional Service in Orlando

Overview

AA* Attendant Nutritional Service (25030295)

Job Description

Schedule: Part-Time

Shift: Days

Location: AdventHealth Orlando

Benefits

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Mental Health Resources and Support

The promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

The role you’ll contribute

The Attendant – Nutritional Services, under close supervision, serves patients of diverse ages, cultures, and backgrounds by taking menu orders in person and over the phone, utilizing a computerized diet office application and basic knowledge of therapeutic diets. Assembles tray and tray items and delivers food to patients. Builds and maintains strong relationships with Nursing and provides excellent customer service to patients and their families. Complies with Advent Health (AH), Nutritional Services (NS), and regulatory standards. Participates in department process improvement efforts. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team

• Demonstrates Advent Health’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
• Utilizes the computerized diet office application to guide and input patient menu selections to comply with the prescribed diet order. Utilizes knowledge of therapeutic diets. Suggests complementary menu items to improve patient satisfaction. Verifies and reads back menu selections. Maintains a record of patient preferences in the notes section of the patient’s account.
• Follows approved scripting during menu ordering and delivery. Uses bedside menu entry and demonstrates competency in using an iPad for bedside menu entry. Maintains flexibility to changes in work environment, duties, and policies. Demonstrates knowledge of CBORD system, age-specific considerations, patient diets, and allergies.
• Assembles trays per therapeutic diet guidelines and established presentation standards. Ensures timely delivery and accuracy. May assist with food prep and assembly as needed.
• Builds and maintains positive relationships between Nursing and the Nutritional Services Department. Maintains a positive, friendly demeanor. Escalates concerns to a supervisor or Registered Dietitian as needed. Communicates effectively and professionally.
• Provides quality customer service. Actively listens to the patient and family, addresses concerns, and participates in service recovery.
• Follows HIPAA and maintains privacy. Keeps policies and SOPs up to date. Participates in staff meetings and mandatory education. Wears approved uniform and maintains professional appearance.
• Maintains clean, organized work areas and adheres to HACCP, FDA Food Code, and in-house safety guidelines.
• Manages inventory and equipment properly. Utilizes time effectively to meet service and production standards.
• Participates in department PI projects and contributes data and feedback for process improvement.
• Performs other duties as assigned.

Qualifications

Knowledge and Skills Required:

• Able to communicate in English
• Ability to communicate with customers professionally and efficiently
• Ability to handle customer interactions promptly and courteously
• Ability to work in a fast-paced environment
• Ability to use common software applications and hardware (e.g., iPad, ToughBook)

Knowledge and Skills Preferred:

• Knowledge of therapeutic diets
• Ability to effectively multi-task
• Bilingual English/Spanish

Education and Experience Required:

• Two years of customer service experience

Education and Experience Preferred:

• Associate’s degree in management, liberal arts, food and nutrition or business

Licensure, Certification or Registration Required:

Licensure, Certification or Registration Preferred:

Applicable regulatory and hospital policies apply.