Home Lending Assistant - Indianapolis IN Job at JPMorganChase in Carmel

Overview

Join our fun, high-energy team as a Home Lending Assistant in Chase Home Lending and use your knowledge of home lending products to be the chief point of contact for customers throughout the life of the loan. You will adhere to regulatory requirements while marketing and promoting Chase's financial products and seek opportunities to grow your career while making a significant impact on the business.

As a Home Lending Assistant, you will work in unison with one or more Home Lending Advisors to create an outstanding customer experience for home buyers. You will rely on excellent interpersonal skills and dedication to provide exceptional support in facilitating the loan process to positively impact the customer experience for internal and external customers. Your attention to detail, professionalism, and dedication will support the team in achieving strong sales results.

Job responsibilities

• Utilize understanding of the home loan process to take initial inquiry calls for prequalification, take complete applications, request documentation from borrowers, and review with Home Loan Advisor(s).
• Discuss products and pricing at the request of, or in the absence of, the Home Lending Advisor(s).
• Proactively review complex files to identify potential problems with loan applications and arrive at workable solutions with the Home Lending Advisor(s) prior to submission to processing.
• Manage pipeline, consistently communicating updates to Home Lending Advisor(s) on pipeline status and updating borrowers and builders on loan status while preventing pipeline fallout and rate quotes to pipeline floats.
• Act as a liaison between Home Lending Advisor(s), branch, processing center (if applicable), and realtors to coordinate submissions and closings and allow Home Lending Advisor(s) to concentrate on generating new business.
• Coordinate and manage marketing to buyers, sellers, realtors, and builders; assist in staffing Realtor/builder open houses and trade shows.
• Establish with Home Lending Advisor(s) the annual number of loans required to fund and close, and/or incremental increases in production; support high usage of laptop originations as applicable.

Required qualifications, capabilities, and skills

• Bachelor\'s degree or equivalent work experience in sales and/or real estate
• A minimum of four years\' work experience in mortgage loan processing
• Intermediate computer skills (familiar with MS Office products or similar software)
• Excellent customer service skills
• Excellent written and oral communication
• Excellent organization skills
• Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand

Preferred qualifications, capabilities, and skills

• Marketing and advertising experience

Regulatory and licensing information

This position is subject to the Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment offers are contingent on review of criminal conviction history, credit report, NMLS information, and other information to determine financial responsibility and fitness for the position. Felony convictions within the last seven years will disqualify applicants. Continued employment requires compliance with Truth in Lending Act/Dodd-Frank Loan Originator requirements. This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act. Upon active employment, you will be required to register or update your registration to reflect JPMorgan Chase employment. Continued employment is contingent on compliance with the SAFE Act, including successful registration after start date and annual renewals. Information from registration processes may impact employment. Review and ensure accuracy of information provided during the Chase online application process and any current NMLS records before submission. Further information about NMLS and registration requirements can be found on the NMLS website.

Note: All links provided in the original posting have been removed in this refined version.

About Us

Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined by role, experience, skill set, and location. Eligible roles may include commission-based pay and/or discretionary incentive compensation. We offer a range of benefits including comprehensive health care coverage, retirement savings, and more. Details about total compensation and benefits will be provided during the hiring process.

About the Team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead in credit card sales and deposit growth and provide the most-used digital solutions, while prioritizing customer satisfaction. We support customers through the home buying process with online tools and advice for purchasing a first or vacation home, refinancing, or using a home equity line of credit.