Office Assistant Job at Advance Rehabilitation Management Group in Severna Park

Overview

We are interviewing for a Full Time Office Assistant at our Severna Park location who enjoys patient care in the outpatient setting in Severna Park, MD. We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community. Delivering clinical excellence for over 25 years. ARMG is a physical therapist-owned company that has been providing exceptional physical therapy services since 1998. We work together with a strong, collaborative team of therapy professionals committed to helping you grow in your career and feel valued, heard, and equipped to develop your clinical skills.

Our Patients Are What Drives Us. We treat each patient as we would want our own families to be treated, providing the most personalized and skilled physical therapy service in a warm and friendly environment. Do your best work while living your best life!

Job Overview

As an Office Assistant, you\'ll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. Your responsibilities include warmly greeting and assisting patients, managing check-ins and check-outs, handling co-pays, verifying insurance coverage, scheduling and confirming appointments, and efficiently processing new therapy referrals. You\'ll coordinate the commencement of care with our therapy staff to ensure a seamless and timely experience for our patients.

Key Responsibilities

• Provide exceptional customer service, managing patient interactions in person and over the phone.
• Handle administrative duties including appointment scheduling, registration verification, and payment processing.
• Maintain staff productivity by effectively managing therapists\' schedules.
• Act as a liaison between therapy staff, billing office, and MD offices.

Benefits for Full-Time Employees

• Medical/Dental/Vision insurance
• 401K with 50% employer match up to 6% per paycheck
• Paid holidays
• Paid time off
• Full-time benefit options start at 30 hours per week
• Company-paid employee life insurance
• Voluntary life insurance options
• Short and long-term disability options
• Employee assistance program (including mental health services)

Skills Required

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Highly organized and skilled in managing schedules
• Ability to multitask and meet clinic scheduling goals
• Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail
• Strong customer service skills, both in person and over the phone
• Proficient typing skills

Qualifications & Experience

• High school graduate; additional education (college or healthcare technical school) preferred
• 1-2 years experience in a front office setting (healthcare environment preferred but not mandatory)
• Motivated team player with a proactive work attitude and ability to work with minimal supervision

Compensation: USD $18.00/Hr. – USD $20.00/Hr.