Office Assistant Job at CommonSpirit Health Philanthropy in Sugar Land

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records. Supports the clinic’s billing and insurance functions in accordance with internal standards, procedures, and regulatory requirements.

1. Perform patient check-in at the time of visit; interview patients and complete all necessary paperwork to ensure an efficient admitting process and compliance with clinic and regulatory policies.

2. Copy/scan patient medical records, insurance information, and related materials (e.g., ID, referrals, insurance cards) into the electronic medical record system.

3. Perform patient check-out, including pricing services, coding procedures, and diagnoses to support billing and documentation.

4. Collect patient responsibility payments and answer routine insurance and billing inquiries.

5. Answer phone calls, confirm next-day appointments, verify insurance coverage, and inform patients about required documentation and payment schedules.

6. Gather, verify, and process referrals, authorizations, and pre-certifications by collaborating with physicians, patients, and payers.

7. Coordinate scheduling with practitioners’ schedules to ensure proper coverage of appointments and out-of-office calls.

8. Retrieve, file, and maintain charts and medical documentation per office protocol; coordinate copies of medical documentation with physician charges for billing.

9. Manage the flow of interdepartmental, outgoing, and incoming mail.

10. Communicate requests and provide medical information to and from care providers in accordance with HIPAA and policies.

11. Follow up with patients regarding missed appointments and send appropriate communications.

12. Perform other duties as assigned.

Required Education and Experience

* High school diploma or equivalent required.

* 2 years of related healthcare experience preferred.

Required Minimum Knowledge, Skills, Abilities, and Training

* Proficiency with Microsoft Office.

* Knowledge of HIPAA, federal, and state regulations.

* Understanding of clinic procedures and regulatory requirements.

* Knowledge of health insurance authorization, billing, and medical coding.

* Ability to file and maintain electronic medical records.

* Detail-oriented with excellent organizational and time management skills.

* Strong customer service and communication skills.

* Professionalism and a strong work ethic.

* Ability to handle multiple projects in a fast-paced environment.

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives and Dignity Health. With over 700 care sites across the U.S., including clinics, hospitals, and community services, we are committed to building healthy communities and advocating for the vulnerable. We aim to innovate healthcare delivery both inside hospitals and in the community.