Heartland Dental is hiring: Dental Office Assistant in Cary

Overview

Inspire Dental- Cary is looking for a Business Assistant to join our team. Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership where patients come first and continuous learning is encouraged. The successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recognized by Newsweek in 2024 with two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity, based on a nationwide study of 1.5 million companies and a 5-star rating for both awards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front-loaded education and training to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience offering stable careers and growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• This role has access to minimum PHI necessary for job functions; regular HIPAA training is required; protect PHI and maintain data safeguards

Preferred Experience

• 1+ years in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation; accommodations available for disabilities
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds occasionally
• Occasional virtual or in-person training sessions throughout the year
• A tuberculosis (TB) test is required for all new hires in dental office positions (not applicable in FL & TN)

About Heartland Dental

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support to more than 3,000 doctors across 39 states and D.C. in over 1,800 offices. Supported doctors lead their practices with clinical autonomy; all share a mission to deliver high-quality dental care.

We are committed to equal opportunity in employment in compliance with federal, state, and local laws.