Clinic Office Assistant Job at St. John's University in New York

Overview

Clinic Office Assistant – Staff/Clerical – Queens, NY • ID: 219773-951 • Full-Time/Regular

St. John’s University is a Catholic and Vincentian university with campuses in New York City and international locations, offering more than 100 undergraduate and graduate programs across six colleges and schools. The University is accredited by the Middle States Commission on Higher Education and other major associations, with a strong emphasis on diversity, equity and inclusion and student life.

Job Depiction

The Center for Psychological Services is the primary training site for the psychology graduate programs in Clinical and School Psychology at St. John’s University. The clinical office assistant will oversee the reception and front desk functions of the Center, a fully functional mental health clinic. The role requires meticulous organization, planning, problem-solving, and attention to detail. The assistant provides courteous service to clients, student-therapists, faculty and University administrators and oversees all undergraduate student workers who support the front desk. Evening hours and schedule flexibility are required.

Responsibilities

• Supervise the efficient running of the front desk/Center functions
• Register clients at the time of appointment, collect fees, and issue receipts; notify therapists of client arrival
• Schedule and track all client appointments using the Center's electronic record system
• Process mailings of clinical information
• Distribute, track, and monitor all testing kits
• Classify, index, and oversee the maintenance of client records
• Maintain office equipment
• Track accounts payable and accounts receivable (as needed)
• Maintain the Center calendar and schedules
• Liaise with other University staff for the optimal functioning of the Center
• Oversee and troubleshoot physical plant concerns
• Monitor and replenish the inventory of office supplies and center needs
• Supervise undergraduate student workers (depending on qualifications)
• Maintain standard operating procedures in compliance with the Center, University, State, and Federal regulations
• Perform other duties as assigned

Qualifications

• Associate's degree preferred
• 3 years+ experience in a medical/mental health office is necessary
• Knowledge of HIPAA practices required
• Excellent communication skills (written and verbal)
• Must be accurate, organized, and detail-oriented
• Excellent problem-solving and planning skills
• Discretion and tact in handling confidential information
• Proficient in Microsoft Excel, Word, and Outlook

In compliance with NYC’s Pay Transparency Act, the annual salary range for this position is $38,900 - $43,250. St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

Important Note - St. John’s is NOT an E-Verify Employer

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program including medical, dental, life insurance, long-term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies. Faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events.

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education.

St. John’s University is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.