Ticket Office Assistant Job at Villanova University in Villanova

Posting Details

Position: Ticket Office Assistant at Villanova University. Hours: 10 per week. Location: Villanova campus. Semester: 2025-2026 Academic Year. Equity notice: Open to all students; work study preferred but not required. Contact: Gina Palermo, Gina.Palermo@villanova.edu. Detailed Work Schedule: Weeknights and weekend athletic events. Number of positions: 12. Department: 728-Athl - Ticket Office. Posting Type: Student. Posting Number: 20255733V. Open Until Filled: Yes.

Position Summary Information

In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.

• Answer customer inquiries and process ticket sales via walk-up orders.
• Responsible for daily reconciliation of ticket sales and payments.
• Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations.
• Perform other tasks as assigned by the Ticket Office staff.

Requirements

• Experience in an in-person customer service position.
• Familiarity with MS Office applications (Word/Excel).
• Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail.
• Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.
• Must be able to multi-task and work in a fast-paced environment.
• Must be able to work weeknights and weekends as needed for events, including working all home football games.
• Must have reliable transportation to and from athletic events.

Additional Information

Athletic ticketed sports throughout the 2024-2025 seasons include: Football, Women’s and Men’s Basketball, and Men’s Lacrosse.

1-2 years customer service experience preferred.

Please attach a resume, cover letter and a copy of your VU Class Schedule.

Physical Demands Summary

Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural elements and event-related elements (e.g., weather, crowd volume).

Wage Rate

$11.25 per hour

Posting Detail Information

Closing Date (11:59pm ET): Open Until Filled: Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. Are you currently a registered Villanova student?
   • Yes
   • No
2. Are you eligible for work study?
   • Yes
   • No
   • I don't know
3. What is your availability? (days and times)

   (Open Ended Question)

4. Have you ever worked on campus before? If “Y”, what department and semester/year?

   (Open Ended Question)

5. I understand that satisfactory attendance in all academic classes is required to maintain student employment at Villanova University.
   • Yes
   • No

Optional Applicant Documents

Required Documents | Optional Documents

1. Cover Letter / Letter of Interest
2. Other Document
3. Resume / Curriculum Vitae

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