Front Office Assistant Job at Community Housing Network in Columbus

Job Details

Job Location
CHN Office - COLUMBUS, OH

Position Type
Full Time

Education Level
High School

Salary Range
$17.73 - $18.89 Hourly

Travel Percentage
None

Job Shift
Day

Job Category
Admin - Clerical

Description

Come work with a team of dynamic professionals who dedicate their services and skills to creating opportunities for success within our community. Community Housing Network (CHN) is a nonprofit helping the people of central Ohio since 1987. Bring your knowledge and passion to help CHN impact our community. Share in our values by empowering people, solving problems, building relationships, being curious, creating equitable opportunities, and having fun.

The Front Office Assistant presents a professional image of Community Housing Network when answering telephones and greeting visitors in the reception area. This position provides general office support with various clerical duties and related tasks.

What you will do in the role:

• Provide Exceptional Customer Service: Respond promptly and politely to incoming calls, answer inquiries, or direct them to the appropriate staff.
• Front Desk Ambassador:Greet residents, prospective residents, and guests with courtesy; manage sign-ins; ensure the reception area is organized and welcoming; assist visitors or direct them to staff as needed.
• Rent Payment Facilitation: Receive and securely process rent payments via lockbox, mail, or in person; record tenant information, time/date-stamp payments, and issue receipts when applicable.
• General Office Support: Handle incoming/outgoing mail, manage fax deliveries, process housing applications, and provide administrative assistance as needed.
• Other Duties:Support organizational initiatives, train and guide staff, interns, and volunteers; perform additional tasks as assigned; actively contribute to CHN's community and operations.

Qualifications

What you bring to the role:

• High School Diploma, GED, or equivalent required.
• Minimum of 2 years of experience in customer service or office environment.
• Previous experience working with homeless, mentally ill, or substance-using populations is helpful but not required.
• Proficient in Microsoft Office Suite Products and ability to learn and adapt to changing technology utilized in role.
• Proficient in the use of standard office equipment such as computers, multi-line phones, postage, and multifunction machines.

As a full time, member of the CHN team you will also receive training, health, vision, and dental, paid time off, 401(k), and an opportunity to work in an organization with an entrepreneurial spirit at heart. We care about the growth and development of our people and those we serve.

EEO and Diversity Statement

Community Housing Network (CHN) champions diversity, equity, and inclusion in all practices. This vision guides our recruitment and hiring practices. We are devoted to building a company and community where people experience authenticity and belonging. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, sex including pregnancy, gender identity, sexual orientation, age, marital or parental status, disability, veteran status, or other class protected by applicable law. Your unique background and identity are invaluable and needed here! We are stronger when the diversity of our workforce and our individual and collective experiences influence our practices. Come join us and find out what your best work could look like here at CHN.