Community Housing Network is hiring: Front Office Assistant in Columbus

Overview

Join to apply for the Front Office Assistant role at Community Housing Network.

Community Housing Network (CHN) is a nonprofit serving the people of central Ohio since 1987. The Front Office Assistant presents a professional image when answering telephones and greeting visitors in the reception area. This position provides general office support with various clerical duties and related tasks.

What You Will Do In The Role

• Provide exceptional customer service: Respond promptly and politely to incoming calls, answer inquiries, or direct them to the appropriate staff.
• Front desk ambassador: Greet residents, prospective residents, and guests with courtesy; manage sign-ins; ensure the reception area is organized and welcoming; assist visitors or direct them to staff as needed.
• Rent payment facilitation: Receive and securely process rent payments via lockbox, mail, or in person; record tenant information, time/date-stamp payments, and issue receipts when applicable.
• General office support: Handle incoming/outgoing mail, manage fax deliveries, process housing applications, and provide administrative assistance as needed.
• Other duties: Support organizational initiatives, train and guide staff, interns, and volunteers; perform additional tasks as assigned; actively contribute to CHN’s community and operations.

Qualifications

• High School Diploma, GED, or equivalent required.
• Minimum of 2 years of experience in customer service or an office environment.
• Previous experience working with homeless, mentally ill, or substance-using populations is helpful but not required.
• Proficient in Microsoft Office Suite products and ability to learn and adapt to changing technology used in the role.
• Proficient in the use of standard office equipment such as computers, multi-line phones, postage, and multifunction machines.

As a full-time member of the CHN team you will also receive training, health, vision, and dental, paid time off, 401(k), and an opportunity to work in an organization with an entrepreneurial spirit at heart. We care about the growth and development of our people and those we serve.

EEO and Diversity Statement

Community Housing Network (CHN) champions diversity, equity, and inclusion in all practices. This vision guides our recruitment and hiring practices. We are devoted to building a company and community where people experience authenticity and belonging. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, sex including pregnancy, gender identity, sexual orientation, age, marital or parental status, disability, veteran status, or other class protected by applicable law. Your unique background and identity are invaluable and needed here. We are stronger when the diversity of our workforce and our individual and collective experiences influence our practices. Come join us and find out what your best work could look like here at CHN.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Non-profit Organizations

Columbus, OH