Hawks View Winery is hiring: RESTAURANT HOST in Temecula

About our Company:

Ponte Vineyard Inn is a Four Diamond, 90-room boutique hotel located next to Ponte Winery, surrounded by 300 acres of mature vineyards and rolling hills. We are a short drive from most of Southern California and cater to guests seeking a relaxing escape in the countryside. Our commitment to excellent service has made us a benchmark among Temecula wineries, with dedicated associates providing hospitality, great wine, and food in a beautiful environment.

Summary:

The Bouquet Restaurant Host/Hostess will create a positive first impression of the restaurant. Responsibilities include greeting guests with a smile, responding promptly and courteously to requests, informing guests of wait times, monitoring the waiting list, showing guests to their tables, and bidding farewell as guests depart.

Compensation: $17.00 hourly + tips

Schedule:

• Weekends and Holidays are required
• Hours and days vary based on hotel needs (A.M. or P.M. shifts)

Essential Duties and Responsibilities:

• Adhere to safety policies to ensure the security of associates and guests.
• Answer phone calls, assist with reservations, provide hours of operation, handle special requests, and return messages promptly.
• Input guest reservations into OpenTable accurately, noting special requests or food allergies.
• Seat guests promptly, balancing guest flow across the restaurant and server sections.
• Provide estimated wait times to guests and notify them when their table is ready.
• Communicate effectively with bussers, runners, and servers to ensure guest satisfaction.
• Monitor table statuses, including seating, bussing, and clearing.
• Thank guests and invite them to return.
• Assist with in-room dining and take-away orders as needed.
• Participate in opening, closing, and side work duties.
• Familiarize yourself with Ponte menus.
• Maintain a clean, organized, and presentable host stand.
• Perform other tasks as assigned by management.

Knowledge, Skills, and Abilities:

• Must be 18 years or older.
• Ability to obtain and maintain a valid Food Handlers Card.
• Availability to work nights, weekends, and holidays.
• Previous hotel or restaurant experience preferred.
• Experience in high-volume restaurant environments preferred.
• OpenTable experience is a plus but not required.
• Basic computer skills and familiarity with reservation systems preferred.
• Ability to follow instructions, make quick decisions, and stay organized under pressure.
• Excellent communication, multitasking, and organizational skills.
• Professional grooming standards in line with company policies.
• Ability to stand for long periods and lift up to 25 lbs regularly.
• Work shifts up to 8 hours.

Company Standards:

• Understand and uphold Ponte Values and Service Standards.
• Ensure guest and associate safety.
• Follow environmental standards set by the company.
• Treat all guests and associates with respect.
• Exhibit integrity in all actions.
• Perform other duties as required by management.