Restaurant Supervisor Job at Westgate Resorts in Gatlinburg

Overview

Westgate Smoky Mountain Resort & Waterpark is seeking a Food & Beverage Supervisor. The role supports the Restaurant Manager to ensure every meal is a high-quality dining experience and oversees restaurant operations and guest service. This position offers a leadership opportunity with a breathtaking view near the Great Smoky Mountains.

Responsibilities

• Assist management team in assuring high guest satisfaction.
• Create a festive atmosphere for guests to enjoy while dining in the restaurant.
• Drive sales.
• Support a unified team effort to minimize guest issues and build success.
• Responsible for team member training programs.
• Responsible for scheduling of all team members.
• Role model company grooming standards.
• Eagerly engage in all activities to achieve monthly goals.
• Embodies the true meaning of a servant leader by ensuring excellent guest service at all levels.

Supervisory Responsibilities

• Directly supervises all team members at the location.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Train, coach and direct team members: assign work stations, assess performance, recognize and reward positive behavior as well as addressing and resolving issues.
• Ensure that the work environment is safe, secure and healthy.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• Any combination of education, training or experience that provides the required knowledge, skills and abilities.
• High School graduate or equivalent required.
• Prior hospitality experience preferred.
• Previous leadership experience.
• Ability to work as part of a team.
• Food Handlers Certification required within 30 days of Hire, must be maintained on a current/valid status.
• Must successfully attend Company Mandatory Training programs.
• Must attend and complete mandatory State required continuing HACCP training.
• Ability to stand for extended periods as well as lift up to 50lbs.

Additional Information

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Members (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.