Restaurant Manager Job at Kaskaid Hospitality in Minneapolis

Overview

Restaurant Manager at Kaskaid Hospitality – Minneapolis, MN

Position details and notes: This job description includes duties, qualifications, and typical responsibilities for the role.

Responsibilities

• Provide positive and proactive interaction with guests and maintain great relationships with guests.
• Manage the human resource function in the restaurant including recruitment, selection, orientation, training, scheduling and performance management.
• Implement and maintain effective two-way communication systems reaching all staff (pre-meal, weekly, monthly meetings).
• Maintain a positive working relationship with clients and service teams.
• Ensure timely meal service, food quality, handling, safety, service, and cleanliness standards are met in all service areas; supervise service during dining hours.
• Respond to guest complaints in person or via e-mail for electronically received complaints.
• Schedule staff and approve shift pickups.
• Carry out training and development of all staff to enable them to carry out their duties and responsibilities.
• Train staff in proper execution of their job duties.
• Conduct a briefing of front of house supervisors prior to the beginning of service to ensure complete communication to necessary staff.
• Maintain knowledge of service requirements, detailed menu selections, major ingredients, appearance, texture, garnish and presentation.
• Participate in employee meetings, reviews and development.
• Assist with events on and off property.

Qualifications

• High school diploma or GED
• 3 years of experience with supervisory responsibilities, including alcoholic beverage service.
• Experience managing POS systems and daily cash controls.
• Operational knowledge of cash handling procedures and reconciliation of multiple cash banks and reports.
• Strong customer service experience and high quality consciousness.
• Ability to supervise and motivate others; knowledge of supervisory practices and procedures.
• Effective communication, problem solving, planning, organizational, and creative skills; willingness to contribute innovative ideas.
• Time management, task prioritization, delegation, and ability to work independently or in a team.
• Good judgment and decision-making skills; ability to multi-task and handle interruptions.
• Integrity and ethical behavior.
• Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of Aloha, Compeat, Tripleseat and Hotschedules a plus.
• ServSafe or Department of Health certification a plus.

Position Type / Hours

This is a salaried position that is exempt from overtime pay. Our restaurants operate seven (7) days a week, excluding some holidays. A 50 hour work week is expected with hours that vary between 8 AM and 2 AM depending on location.

Culture and Operations

Our Managers must embody the Spirit of Hospitality and ensure Every Guest Leaves Happy. Managers and Chefs work closely together to serve the highest quality food and beverage. Continued coaching and development of staff in executing service and guest satisfaction standards is essential. Our Managers are leaders in living our Mission, Vision and Values. The Manager provides leadership and assistance to the General Manager to ensure team members are guest-focused and team-focused; the Assistant General Manager will apply knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach team members and help build sales and profits while maintaining operating standards.