Night Manager (2nd Shift) Job at City Wide Facility Solutions in Tacoma

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City Wide Facility Solutions provided pay range

This range is provided by City Wide Facility Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

Total compensation for top performers: $70,000-$75,000

Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team!

In this role, you'll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilities—industrial, manufacturing, medical, office, retail, and more. You'll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement.

What You'll Do:

• Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions
• Review scopes of work to guarantee quality assurance and maintain service standards
• Perform client site visits in the evenings ensuring compliance with policies and expectations
• Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction
• Execute City Wide's operational policies, including New-Start, Customer Complaint, and Four-Star Policies
• Ensure proper use of approved cleaning tools and compliance with client procedures
• Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed
  
  
  

Schedule:

• Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM
• Routed out by the Facility Solutions Manager at 5:00 PM, with site visits typically start between 7:00-10:00 PM
  
  

If you thrive in a fast-paced environment and have a passion for excellence, we want to hear from you! Join City Wide Facility Solutions and be a key player in delivering quality and satisfaction—one clean at a time!


Requirements

• Experience: 3+ years in management, preferably in commercial janitorial services or a related field
• Skills: Strong leadership, problem-solving, and organizational abilities with a sharp eye for detail
• Communication: You excel at building relationships with clients and teams
• Innovation: A passion for continuous improvement and delivering exceptional service
• Education: High school diploma required; industry experience is a plus
  
  

If this sounds like you, let's connect and make a difference together at City Wide Facility Solutions!

Benefits

• Salary $55,000-$65,000
• Commission and bonus
• 401k + 4% match
• Mileage Reimbursement
• Dental, medical, and vision benefits
• Life insurance policy
• 8 Paid Holidays + PTO
• Company Cell Phone
• Company iPad and iPhone

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Facilities Services

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