Night Manager (2nd Shift) Job at City Wide Facility Solutions in Tacoma

Overview

Total compensation for top performers: $70,000-$75,000

Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team!

In this role, you’ll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilities—industrial, manufacturing, medical, office, retail, and more. You’ll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement.

What You’ll Do

• Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions.
• Review scopes of work to guarantee quality assurance and maintain service standards.
• Perform client site visits in the evenings ensuring compliance with policies and expectations.
• Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction.
• Execute City Wide’s operational policies, including New-Start, Customer Complaint, and Four-Star Policies.
• Ensure proper use of approved cleaning tools and compliance with client procedures.
• Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed.

Schedule

• Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM.
• Routed out by the Facility Solutions Manager at 5:00 PM, with site visits typically start between 7:00-10:00 PM.

Qualifications

• Experience: 3+ years in management, preferably in commercial janitorial services or a related field.
• Skills: Strong leadership, problem-solving, and organizational abilities with a sharp eye for detail.
• Communication: You excel at building relationships with clients and teams.
• Innovation: A passion for continuous improvement and delivering exceptional service.
• Education: High school diploma required; industry experience is a plus.

Benefits

• Hourly $55,000-$65,000
• Commission and bonus
• 401k + 4% match
• Mileage Reimbursement
• Dental, medical, and vision benefits
• Life insurance policy
• 8 Paid Holidays + PTO
• Company Cell Phone
• Company iPad and iPhone