Housekeeping Manager Job at Mandarin Oriental in New York

Overview

Mandarin Oriental New York is looking for a Housekeeping Manager to join our Housekeeping team. Based at the Mandarin Oriental New York within the Housekeeping Department in New York City, the Housekeeping Manager is responsible for all day-to-day operational activities within the Housekeeping department, ensuring that all guestroom standards with regards to cleanliness are consistently maintained at a very high level. The Housekeeping Manager is responsible for resolving guests’ and staff’s needs and creating a climate of mutual respect and enthusiasm. The Housekeeping Manager reports to the Director of Housekeeping.

Responsibilities

• Guest’s Requests:
  • Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE). Promote and recognize opportunities to provide guest service above and beyond all expectation, monitor correct handling of all guest requests.
• General Management:
  • Ensure that cleanliness and service standards are maintained in all areas of responsibility, work closely with the Engineering by reporting all work orders as soon as possible, train fellow managers and all colleagues on LQA standards and FLHSS compliance trainings, properly assigning sections and credits to both the AM and PM attendants during the “opening” in the current PMS system, working on FLHSS compliance with regards to all housekeeping subject matter and projects, maintaining a working understanding of housekeeping valet responsibilities to better service guest and colleagues, audit inspections of colleagues through IAuditor system, monitor and maintain a safe environment for all employees.
  • Provide daily updates to the Director of Housekeeping on progress and status of each area of responsibility, complete all required forms (room status, discrepancy, late check outs, employee competencies and reviews, lateness, and absenteeism daily, proficient understanding of corrective communication forms and usage, completion of all Mandarin Oriental training subject matter, maintain correct inventories of all OS&E items, complete all special projects in a timely manner, be an active team player with a hands-on approach when manpower is in shortage, ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety, Inspect all late check outs, VIP turndown and random turn downs nightly on PM shift
• Staff Training and Communication:
  • Conduct daily pre shift meetings on each shift, assist Director of Housekeeping in all employee motivational and training programs, train employees in maintaining clean, organized and properly stocked work areas and equipment, train employees to be perfectly groomed at all times, train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed, communicate accurate information actively and in a timely manner to all colleagues, give feedback to employees in a positive and encouraging manner in order to maintain an overall high performance, guest rooms, public areas and back of the house areas, completely understand and be able to operate all in-room SMART ROOM technology, recognize and report all missing, damaged or sub-standard fixtures and equipment, inspect all assigned guestrooms, both occupied and vacant. Ensure all general cleaning, preparation for VIP’s early arrivals and special cleaning requests are done on time and according to standard, ensure all items are in place in guestrooms, monitor and maintain perfect cleanliness in all public areas responsible, monitor and maintain all back of the house areas

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

Qualifications

• Possess 2 years’ housekeeping management experience or management in a similar field.
• Must possess previous supervisory experience in the hospitality industry.
• Must possess a proper understanding of PMS systems and deficiency reporting systems.
• Must be willing to work PM and weekends.

Salary And Benefits

• Salary $72,000 to $80,000 yearly- commensurate with experience
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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