HOUSEKEEPING MANAGER Job at Navy Exchange Service Command in Belle Chasse

Overview

HOUSEKEEPING MANAGER (250002SB)

Job Summary: Manages the Housekeeping Department at NEXCOM Hospitality Group NHG properties with 150 rooms or more. Provides onsite management and administration of the housekeeping department and laundry delivery operations for one or more locations. Ensures guests are provided adequate and timely housekeeping services and laundry operations run efficiently.

Responsibilities

• Establishes and ensures NHG standards, policies, and procedures for the housekeeping and laundry departments are effective and maintained.
• Supervises Housekeeping and Laundry Department associates; organizes and directs departmental training programs and maintains training records.
• Resolves personnel problems, hires new associates, ensures adequate staffing, evaluates performance, and recommends awards or corrective actions.
• Monitors productivity and motivates staff to improve performance; develops a professional housekeeping and laundry staff to ensure adequate guest service.
• Conducts written daily guest room, laundry, and facility inspections; prepares reports as needed. Inspections cover walls, doors, carpets, FF&E, plumbing, HVAC systems, and laundry equipment; takes corrective action on discrepancies.
• Ensures all equipment is properly maintained, stored, and accounted for; places maintenance calls for repairs within procurement guidelines.
• Inspects and evaluates physical condition of guest rooms and public spaces for preventative maintenance and required repairs; originates work orders and coordinates with maintenance staff or NHG GM as needed.
• Verifies condition and possible unauthorized occupancy of vacant rooms; notifies NHG GM of discrepancies.
• Schedules special deep cleaning programs as required.
• Maintains inventory of associates’ uniforms; prepares and verifies all departmental payroll information; handles leave requests in writing and approves/disapproves in a timely manner.
• Maintains a welcoming manner and positive attitude; demonstrates effective communication when responding to guest requests and inquiries; refers unusual problems to the NHG General Manager for action.
• Maintains regular contact with the front office for check-outs through the Property Management System (PMS).
• Participates in the development of annual budget and planned improvements; manages departmental budget, monitors monthly payroll and supply expenses.
• Maintains inventory of guest housekeeping and laundry supplies and linens; places orders for supplies and equipment; records arrival of goods and submits invoices to the NHG GM for processing.
• Responsible for bulk items issued from the storeroom; coordinates quarterly linen inventory and periodic unannounced supply inventories.
• Ensures NHG operating procedures comply with all state and federal regulations (OSHA, NAVOSH, NHG regulations).
• Plans and carries out assignments with minimal supervision; coordinates with other NHG associates to fulfill responsibilities and reports progress or issues to supervisor.
• Performs cleaning and laundry duties on an as-needed basis to cover staff shortages or unanticipated occurrences.
• Implements safety, fire prevention, MSDS, and environmental hygiene requirements; ensures security measures are maintained at all times; ensures guest privacy is maintained at all times.
• Communicates support of EEO policies to subordinates and performs other related duties as assigned.

Qualifications / Experience

A total of 4 years of experience consisting of the following: GENERAL EXPERIENCE — 3 years in administrative, technical, or other responsible work enabling knowledge of hotel/motel operations and customer relations, with mature judgment; SUBSTITUTION OF EDUCATION OR EXPERIENCE — 1 year of study above high school level may substitute for up to 9 months of experience; AND SPECIALIZED EXPERIENCE — One year of responsible experience providing in-depth knowledge of hotel/motel housekeeping methods and practices, including procurement of supplies and equipment, operational efficiency, sanitation, internal controls, budgeting, staffing, room design, decorating, or similar work that demonstrates the required knowledge and abilities for the role.