Mgr Housekeeping Job at Sage Hospitality Group in Detroit

Overview

Join to apply for the Mgr Housekeeping role at Sage Hospitality Group. Shinola Hotel is seeking a Housekeeping Manager to create timeless memories and quality experiences for guests and associates alike. The world’s first Shinola Hotel is Detroit’s new living room and a luxury brand that focuses on thoughtful spaces and experiences. As part of Sage Hospitality Group, we strive to be the best and to empower our employees to make positive impacts on the communities in which we live and work.

We are looking for independent thinkers who embrace an entrepreneurial spirit and are willing to forge our own path. Sage recognizes that success is about who you are as well as the work you do, and we invest in personal and professional growth. Consider joining us.

The Housekeeping Manager assists the Director of Housekeeping in managing associates and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team-building skills with associates, peers and across departments.

Responsibilities

• Direct, interview, hire, counsel, plan work schedules, and assign work duties of Housekeeping associates.
• Lead pre-shift meetings, communicate arrivals/departures, identify VIPs, delegate room assignments and duties.
• Assist the Executive Housekeeper in interviewing and selecting new associates for hire.
• Monitor housekeeping staff productivity and efficiency; recommend promotions or other status changes.
• Assist the Executive Housekeeper in handling employee complaints and grievances and discipline up to termination when necessary.
• Determine the type of materials, supplies, and tools to be used and merchandise to be bought or stocked.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas and back of the house; ensure compliance with safety programs, SOPs and health/sanitation standards to achieve a high level of cleanliness and guest satisfaction.
• Implement emergency training and procedures to protect guests, staff and assets.
• Assign staff to areas of concentration to ensure smooth housekeeping operation.
• Distribute supplies at the beginning of shifts to control inventory and expenses.
• Respond to guest requests and concerns to ensure satisfaction; manage Lost and Found items and inquiries.

Qualifications

Education/Formal Training
One to two years of post-high school education.

Experience
One to two years of experience in a related position with this company or another organization is preferred.

Knowledge/Skills
Self-starting personality with an even disposition; ability to meet standards of appearance; ability to communicate well with guests.

Physical Demands

The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Pushing vacuum along hallways, carrying supplies, and transporting dirty linens.
• Bending and kneeling to reach areas; handling room service trays and dirty dishes.
• Mobility to reach all areas of responsibility; continuous standing or walking.
• Climbing stairs as needed.
• No driving required.

Environment

Prolonged physical activity in an indoor climate-controlled environment with potential for high heat and humidity in laundry areas.

Benefits

• Unlimited paid time off
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Employee Assistance Program
• Discounts on hotels, restaurants, and more
• Employee Referral Bonus Program (up to $1,000 per referral)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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