Housekeeping Manager Job at Sage Hospitality Group in New Orleans

Overview

Join to apply for the Housekeeping Manager role at Sage Hospitality Group. Working at Hotel de la Poste in the heart of New Orleans’ vibrant French Quarter offers a unique opportunity to immerse yourself in the rich culture and timeless charm of this iconic city. This property blends modern luxury with the distinctive, spirited essence of New Orleans, where history, music, and cuisine converge. As a member of our team, you\'ll be part of a dynamic atmosphere that celebrates the city\'s energy and unparalleled hospitality.

Responsibilities

• Direct, interview, hire, counsel, plan work schedules, and assign work duties of Housekeeping associates.
• Lead pre-shift meetings, communicate arrivals and departures, identify VIPs, delegate room assignments and duties.
• Assist the Executive Housekeeper in interviewing and selecting new Associates for hire.
• Monitor housekeeping staff productivity and efficiency to recommend promotions or other status changes.
• Assist the Executive Housekeeper in handling employee complaints and grievances and discipline up to termination when necessary.
• Determine materials, supplies, tools to be used or merchandise to be bought, stocked and managed.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas and back of house; ensure compliance with safety, SOPs, health and sanitation standards to achieve high cleanliness and guest satisfaction.
• Implement emergency training and procedures to protect guests, staff and assets.
• Assign staff to meet special requests and areas of concentration for smooth operation flow.
• Distribute supplies at the beginning of shifts to control inventory and manage expenses.
• Respond to guest requests and concerns to ensure satisfaction; log Lost and Found items and maintain controls.

Qualifications

Education/Formal Training
One to two years of post-high school education.

Experience
Experience required by position is from one to two years in a related role with this company or other organizations.

Knowledge/Skills
Self-starting personality with an even disposition; ability to meet appearance standards; strong guest communication skills.

Physical Demands

• Pushing vacuum along hallways, carrying supplies, moving dirty linen to laundry, and removing room service trays.
• Bending and kneeling to reach areas; ability to retrieve items from floors.
• Ability to communicate with guests and staff; mobility to reach all areas of responsibility.
• Continuous standing and walking; stamina for a full shift.
• Climbing stairs (approximately 40 steps, ~15% of a 40-hour week).
• No driving required.

Environment

Prolonged strenuous physical activity in an indoor climate-controlled environment; higher heat and humidity in laundry areas. Work predominantly inside the hotel.