Housekeeping Coordinator Job at Hyatt Hotels Corporation in New York

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Responsibilities

• Act as the central communication point for the department, answering phone calls and managing radio communications to dispatch housekeeping staff effectively.
• Manage and log all incoming guest requests (e.g., for extra amenities, towels, or special cleaning) and ensure they are assigned and completed promptly.
• Update the hotel's Property Management System (PMS) in real-time with room status changes (e.g., from dirty to clean and inspected), ensuring the Front Office has accurate information for check-ins.
• Coordinate closely with the Front Office to prioritize rooms for VIP arrivals, early check-ins, and manage any room discrepancies.
• Liaise with the Engineering department by logging maintenance requests for issues found in guest rooms or public areas and tracking their completion.
• Prepare and distribute daily work assignments, room attendant worksheets, and keys to the housekeeping staff at the start of their shifts.
• Manage the "Lost and Found" procedure, including logging, storing, and responding to guest inquiries about lost items.
• Assist in controlling inventory by tracking the usage of linens, cleaning supplies, and guest amenities, and preparing purchase requisitions.
• Handle administrative duties such as managing staff attendance records, filing reports, and maintaining departmental records.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 2 years work experience hotel operations
• Good problem solving, administrative and interpersonal skills are a must