Field Service Manager - Chicago North Job at Beckman Coulter Diagnostics in Chic

Overview

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Beckman Coulter Diagnostics, part of Danaher’s portfolio of operating companies, focuses on innovations that save lives. You’ll thrive in a culture of belonging, and by leveraging Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Beckman Coulter Diagnostics is a global leader in clinical diagnostics with a long history of challenging conventions to improve patient health. Our solutions are used in hospitals, reference and research laboratories, and physician offices worldwide. Every hour, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians annually.

Learn about the Danaher Business System which enables everything we do. The Field Service Manager for Beckman Coulter Diagnostics directs and leads the field service organization for the South Georgia and Florida territories, covering installations, preventive maintenance, break/fix service, and proactive post-sale service activities. This role manages the Service business P&L with direct revenue over $10M and costs over $5M. The position is part of Field Technical Service in North America and is remote, covering the Chicago, IL area. You will be part of the North America Commercial Organization (NACO) Field Services team and report to the Service Area Director – Central region.

In this role, you will have the opportunity to:

• Regularly visit clients and customers to maintain the network and develop new relationships for opportunities, partnering with the sales team
• Lead a team of Field Service Engineers and a Field Service Supervisor; oversee training and professional development; set goals; lead recruitment
• Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first-time fix rate, employee satisfaction, and expense controls
• Coordinate with the team to facilitate preventive maintenance (PM), modifications (MOD), and daily service-call workload balancing
• Manage and resolve high-pressure customer issues, including product performance issues and technical escalations
• Lead projects at the NACO level, applying the Danaher Business System (DBS) to map improvement plans and drive sustainable improvements

Essential requirements

• Bachelor’s Degree with 9+ years’ experience OR Master’s Degree with 7+ years’ experience
• 3+ years’ experience in people management (direct reports)
• Working knowledge of Field Customer Support, Service Contracting, and related subfields
• Knowledge of customer relationships and customer satisfaction methodologies
• Ability to travel up to 50% within the region

Preferred qualifications

• Previous 5+ years’ experience managing people
• Knowledge of the medical diagnostic industry and its trends, pitfalls and challenges
• Knowledge of diagnostic analyzers – specifications, performance standards, and U.S. healthcare legislation

Remote/work arrangement and compensation

This position is eligible for a remote work arrangement; additional information will be provided by the interview team. The salary range for this role is $115,000 - $135,000, with eligibility for bonus/incentive pay. We offer a comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k) for eligible employees.

Note: No amount of pay is wages or compensation until earned, vested, and determinable. Compensation and benefits are at the Company’s sole discretion unless paid and may be modified in accordance with the law.

Equal opportunity and accommodations

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If accommodations are needed to participate in the application or interview process, perform essential job functions, or receive benefits, please contact: 1-202-419-7762 or applyassistance@danaher.com.

Job details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Medical Equipment Manufacturing