Pasona N A, Inc. is hiring: Household Goods Operation Supervisor-Japanese Biling

Household Goods Operation Supervisor-Japanese Bilingual

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Household Goods Operation Supervisor-Japanese Bilingual

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Job Description

Job Title: Household Goods Operation Supervisor

Fluent Japanese And English (bilingual) Skills Are Required

Job Description

Job Title: Household Goods Operation Supervisor

Fluent Japanese And English (bilingual) Skills Are Required

Office Location: Atlanta, GA 30354

Department: Operations

Status: Full-Time (Exempt)

Hours: 8:30 AM – 5:15 PM (Overtime may be required)

Reports To: Assistant Manager, Household Goods Operations

Job Summary

This is a hands-on supervisory role within the Household Goods Operations team. The Supervisor is responsible for overseeing daily activities related to handling, packing, and moving personal belongings for individual and family relocations. The role includes team management, operational oversight, and customer service.

Key Responsibilities

Team Supervision and Leadership

• Supervise Household Goods Associates and Leads
• Provide daily guidance in packing, crating, and transportation
• Monitor team performance and KPIs
• Conduct team meetings and training sessions
• Promote a positive and safe work environment
• Coach and develop staff, especially on packing and safety standards
  
  

Daily Operations Management

• Manage all stages of household goods shipments, from planning to delivery
• Ensure compliance with Standard Operating Procedures (SOPs)
• Oversee accurate data entry and inventory tracking
• Review and prepare documentation (e.g., inventory lists, customs forms, bills of lading)
• Coordinate with moving companies, carriers, and vendors
• Resolve routine operational issues and escalate major concerns
  
  

Compliance and Safety

• Ensure adherence to safety guidelines and legal regulations
• Oversee safe and correct use of packing materials and equipment
• Minimize damage and injury through enforcement of proper procedures
  
  

Customer Service

• Serve as point of contact for customer inquiries
• Communicate shipment updates and resolve customer complaints
• Provide professional support via email and phone
• Escalate complex customer issues when necessary
  
  

Process Improvement

• Identify workflow improvement opportunities
• Suggest updates to SOPs and support new implementations
  
  

Reporting and Communication

• Provide status reports and operational updates to management
• Maintain accurate records and documentation
  
  

Required Qualifications

• Associate’s degree or equivalent experience in Logistics, Supply Chain, or related field
• Minimum 5 years of experience in household goods or related operations
• Previous supervisory or lead role experience preferred
• Strong knowledge of packing, crating, and transportation
• Understanding of transportation laws and customs procedures
• Excellent communication, organization, and problem-solving skills
• Proficiency in logistics software and systems
  
  

Preferred Qualifications

• Experience with international household goods shipments
• Knowledge of advanced packing and crating techniques
• Familiarity with claims management processes
• Experience with internal systems used in logistics operations
  
  

To apply, please email resume to airaha@pasona.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Staffing and Recruiting

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