Retail Wireless Consultant - Retail Sales Job at T-Mobile in Thomaston

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile and are brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They are experts in uncovering customers\' needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts meet performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibilities

• Serving and selling to customers while providing a best-in-class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred

Knowledge, Skills and Abilities

• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building: Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $20.00

Annualized Incentive Target: $9,360

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to the same benefits when eligible. We cover medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually), paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, see the information at www.t-mobilebenefits.com.

Equal Opportunity and Accommodation

Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. This contact is not a means to apply for or inquire about a position, and we cannot respond to non-accommodation related requests.