T-MOBILE USA, Inc. is hiring: Retail Wireless Consultant - Retail Sales in Thoma

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through annual stock grants, employee stock purchase plan, 401(k), and access to free, year-round money coaches. We are UNSTOPPABLE for our employees.

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around our products and services, thrive in a fast-paced environment, and excel at building meaningful connections with customers while educating, demonstrating, and recommending device and service solutions. They meet performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibilities

• Serving and selling to customers, while providing a best in class customer experience and building loyalty
• Consistently leveraging digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, seeking out information between customers and learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred

Knowledge, Skills and Abilities

• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building: Desire to be part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $20.00

Annualized Incentive Target: $9,360

Successful candidate\'s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays annually, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For details, visit the benefits website at www.t-mobilebenefits.com.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is prohibited. If accommodation is needed during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.