Retail Wireless Consultant - Retail Sales Job at T-MOBILE USA, Inc. in Sherwood

Retail Wireless Consultant - Retail Sales

Life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k).

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees.

Overview

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile and act as brand ambassadors who create energy around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They are experts in uncovering customer needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts meet performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibilities

• Serving and selling to customers while providing a best-in-class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, seeking information between customers and learning about wireless and technology innovations
• Partners with T-Mobile employees across channels, including business and customer service

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred

Knowledge, Skills and Abilities

• Customer Satisfaction: Passionate customer advocate focused on balancing customer experience and performance goals (Required)
• Team Building: Willingness to work with peers and store leaders, share best practices and provide resolutions while serving customers (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No
Safety Sensitive Position: No

Hourly Base Pay: $19.00
Annualized Incentive Target: $9,360

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees) annually, paid parental and family leave, family-building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, visit the benefits page.

Never stop growing. As part of the T-Mobile team, we value career growth and helping our employees thrive. By applying for this opportunity, you’re aligning with our values and investing in your career growth. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is for accommodation requests and not for general inquiries about positions.

We are directing you to the original job posting. Please apply directly for this job at the employer’s website.