Merlin Entertainments is hiring: Retail Supervisor in Grapevine

Overview

Retail Supervisor role at Merlin Entertainments, LEGOLAND Discovery Center Dallas.

Pay

Base pay range: $20.00/hr - $20.00/hr. Merlin Entertainments pay range provided; actual pay based on skills and experience.

What You’ll Be Doing

• Lead by example on the retail floor — coaching, mentoring, and inspiring your team.
• Deliver excellent guest service while hitting KPIs and driving revenue through retail performance.
• Train, onboard, and develop new team members — ensuring everyone is safety- and service-ready.
• Assist with inventory management, product ordering, merchandising, and visual displays.
• Track and report key metrics like inventory levels, dwell time, and guest spending habits.
• Help build and maintain a positive, fun, and guest-obsessed team culture.
• Rotate into Duty Manager shifts — overseeing full attraction operations as needed.
• Keep the retail space sparkling clean, fully stocked, and visually engaging at all times.
• Contribute ideas, recognize innovation, and celebrate wins — big or small.
• Resolve guest concerns on the spot and follow through with service recovery.
• Drive team performance with personal development plans, incentives, and regular feedback.
• Communicate clearly and consistently with your team and leadership.

What You Bring to the Team

• High school diploma or GED required; college degree preferred.
• 2+ years of retail leadership or supervisory experience (attractions, entertainment, or theme parks a big plus).
• Confident in high-pressure situations — cool, calm, and collected under pressure.
• Strong communication and people management skills.
• Comfortable with POS systems, computer tools, and reporting software.
• Excellent attention to detail and multitasking abilities.
• Passion for developing talent and driving team success.
• Sales-savvy with a guest-first attitude.

Safety First

• Monitor compliance with health and safety standards.
• Lead risk assessments and daily safety checks.
• Report and investigate incidents via the MIDAS system.
• Train your team in safe operating procedures and hold them accountable.
• Follow Merlin Entertainments Group policies and best practices.

Availability & Working Conditions

• Must be flexible to work weekends, evenings, holidays, and peak periods.
• Role is floor-based — standing, walking, lifting up to 50 lbs, and guest interaction.
• Must be comfortable working in varied conditions (temperature, lighting, sound).

Why You’ll Love It Here

• Enjoy free entry to LEGOLAND Discovery Center and other Merlin attractions.
• Grow your career with global opportunities in the Merlin Entertainments family.
• Employee discounts, incentives, and team perks.
• Join a playful, passionate team making memories every day.

Ready to Build Your Retail Leadership Career

Apply now to become part of the LEGOLAND Discovery Center Dallas team. Help us create unforgettable experiences, one guest (and LEGO set) at a time.

Benefits

• Excellent health care options: medical, dental, and vision coverage.
• Paid time off (PTO).
• Merlin Magic Pass: Free entry for friends and family to parks and attractions.
• Recognition programs and rewards.
• 401(k) with company matching contributions.
• Tuition reimbursement and opportunities for learning and advancement.
• Various learning and growth opportunities within Merlin Entertainments.