Overview
alchemy. is a NYC-born lifestyle brand offering jewelry, fragrance, apparel, and candles designed for the modern traveler. With our flagship airport shop at JFK Terminal 8, we bring a curated selection of small-batch and elevated essentials to an international audience. We are seeking a Retail Assistant to join our team. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced retail environment. This role requires strong retail experience, administrative or assistant-level support skills, and the ability to deliver boutique-level customer service to a global audience.
Responsibilities
- Deliver exceptional, boutique-level customer service, creating a welcoming and personalized shopping experience for each traveler.
- Consistently meet and exceed daily and weekly sales goals, contributing to overall store performance.
- Proactively upsell shipping services for customers who wish to send purchases directly from the terminal.
- Encourage customers to follow alchemy. on Instagram and explore our e-commerce site, helping to grow the brand’s digital community and online sales.
- Support the store manager with daily operations, including opening/closing procedures, merchandising, and maintaining visual standards.
- Monitor and restock inventory, ensuring shelves are organized and displays are polished at all times.
- Assist with administrative and reporting tasks, such as sales tracking, daily/weekly reporting, and scheduling support.
- Handle all operational and customer information with the utmost confidentiality and discretion.
- Anticipate needs and provide seamless support to management during shifts.
- Maintain compliance with JFK/Port Authority guidelines for airport retail operations.
Qualifications
- Previous retail experience is required. Applications without retail experience will not be considered.
- Assistant or administrative experience with proven organizational and multitasking skills.
- Demonstrated success in achieving and exceeding sales goals.
- Strong ability to provide boutique or luxury-level customer service in a professional, polished manner.
- Excellent communication and interpersonal skills; able to connect with a diverse international customer base.
- Strong adaptability, problem-solving, and attention to detail in a fast-paced setting.
- Dependable, punctual, and professional in appearance and demeanor.
- Ability to maintain confidentiality while handling sensitive operational and business information.
- Comfortable working independently while also being a collaborative team player.
- Must be eligible to work in the United States and able to pass all TSA/Port Authority background checks and security clearance requirements.
Experience: Required
Employment: Part-time
Salary: $20 – $22 hourly
About alchemy.
alchemy. is a modern lifestyle brand offering a curated collection of jewelry alongside handcrafted candles, perfumes, and home decor.