Customer Service Representative - Work from home Job at NexRep in Bethany

Title : Remote Customer Service Representative

Status : Remote, W-9 (Independent Contractor)

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just what you’re looking for.

As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people in self-directed Medicaid programs. In these programs, Medicaid patients can hire caregivers of their choice. This client facilitates payments to caregivers, ensuring they are compensated for their care.

This remote, flexible role pays independent contractors $13 per hour.

Essential Functions

1. Answering incoming calls from patients and caregivers with compassion and professionalism, providing information and support.
2. Making outbound calls to patients and caregivers.
3. Assisting with enrollment, program applications, and system setup.
4. Retrieving information to assist with payroll inquiries.
5. Using de-escalation techniques for upset or frustrated callers.
6. Guiding caregivers and patients to resolve issues effectively.
7. Documenting interactions and outcomes as necessary.

About You

You should have at least one year of customer service experience, strong computer skills, and troubleshooting abilities. Additionally, you should possess:

• Empathy, patience, and friendliness at all times.
• Ability to handle sensitive calls and de-escalate emotional situations.
• Active listening skills.
• Excellent verbal and written communication skills.
• Attention to detail.
• Ability to multitask and adapt quickly.
• A mindset focused on quality and first call resolution.
• Comfort working with numbers and discussing payments.

Your Home Office Environment

To succeed, you will need:

• Windows 10 or 11 (Macs and Chromebooks are not supported).
• 8GB RAM.
• 6 CPUs (processors).
• At least 500MB free hard drive space.
• A sound card (standard on most computers).
• Up-to-date antivirus software.
• High-speed, wired internet connection (no Wi-Fi or satellite).
• Dual monitors.
• USB noise-cancelling headset.
• A webcam for certification purposes.

Where NexRep Contracts

NexRep contracts with individuals in 31 states. The states not covered are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not contract outside the US.

Flexible Hours of Operation

Enjoy flexible scheduling via a self-scheduling platform, within the client’s hours of operation (Monday to Saturday, 8:00 AM to 8:00 PM ET). The client requires contractors to work 30-35 hours weekly, with some hours on Mondays and Fridays preferred. You may choose fewer hours or avoid certain days if desired.

Pay and Perks

This opportunity pays independent contractors $13 per hour, offering flexibility and the chance to work from home.

#J-18808-Ljbffr