NexRep is hiring: Customer Service Representative - Work from home in Wyandotte

Title : Remote Customer Service Representative

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work-from-home opportunity may be just what you’re looking for.

As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people in self-directed Medicaid programs. In these programs, Medicaid patients can hire the caregiver of their choice. This client helps facilitate payments to caregivers, ensuring they receive compensation for their care.

This remote, flexible opportunity pays independent contractors $13 per hour.

Essential Functions

• Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions, and providing important information
• Making outbound calls to patients and caregivers
• Assisting with enrollment, program applications, and setup in applicable systems
• Retrieving information to assist caregivers with payroll-related inquiries
• Utilizing de-escalation techniques when supporting upset or frustrated callers
• Offering guidance and directions to caregivers and patients to resolve issues effectively
• Documenting information and outcomes as necessary

About You

• At least one year of customer service experience
• Strong computer skills and troubleshooting ability
• Empathy, patience, and a friendly demeanor
• Ability to handle sensitive calls and de-escalate emotionally charged situations
• Excellent written and verbal communication skills
• Attention to detail
• Ability to multitask and adapt in a fast-paced environment
• Focus on achieving first call resolution
• Comfort working with numbers and discussing money

Computer Requirements

• Operating System: Windows 10 or 11 (Macs and Chromebooks not supported)
• Memory: 8GB RAM
• Processor: 6 CPUs
• Hard Drive: At least 500MB free space
• Sound card (standard on most computers)
• Up-to-date antivirus software
• High-speed, wired internet connection (no Wi-Fi or satellite)
• Dual monitors
• Webcam

Where NexRep Contracts

NexRep contracts with individuals in 31 states. The states we do not contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We only contract within the US.

Flexible Hours

You can choose your working hours using a self-scheduling platform within the client’s hours of operation, which are Monday through Saturday, 8:00 AM to 8:00 PM ET. The client requires contractors to work between 30-35 hours weekly, with a preference for some hours on Mondays and Fridays. If you prefer fewer hours or not to work on those days, other opportunities are available within the NexRep Marketplace.

Pay and Perks

This opportunity pays $13 per hour to independent contractors.

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