Customer Service Representative - Work From Home Job at Teleperformance in Myrtl

Why consider this job opportunity

• Paid training and competitive wages
• Employee wellness and engagement programs
• Opportunity for career advancement within a supportive environment
• Engage with a diverse range of customers and unique daily challenges
• Work from home flexibility with specific internet requirements

What to Expect (Job Responsibilities)

• Connect with customers via phone, email, chat, or social media to address inquiries and concerns
• Calmly resolve and de-escalate customer issues as needed
• Escalate interactions when necessary
• Track call-related information for auditing and reporting purposes
• Provide feedback on call issues and upsell when required

What is Required (Qualifications)

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Proven call center experience
• Ability to set up a home Wi-Fi network and configure a router or switch
• Comfortable with Windows-based desktop computer systems

How to Stand Out (Preferred Qualifications)

• IT/Network certifications or degrees
• Customer service and/or sales experience
• Ability to type at least 25 words per minute

#DigitalBusinessServices #CustomerService #CareerGrowth #WorkFromHome #InclusiveWorkplace

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.