Call Center Trainer Job at Teleperformance in Myrtle Point

Overview

Employer Industry: Digital Business Services

Why consider this job opportunity

• Paid training and competitive wages
• Full benefits package, including medical, dental, vision, and 401k
• Paid time off and employee wellness programs
• Opportunity for career advancement within a globally recognized company
• 100% remote work flexibility
• Supportive and inclusive work culture that values employee well-being

What to Expect (Job Responsibilities)

• Coordinate and facilitate training for new hires, focusing on client needs and requirements
• Train employees on client projects while emphasizing customer confidentiality and security
• Develop training materials for non-classroom settings
• Assess performance of participants and classes to ensure effective training
• Adhere to company policies and procedures across various departments

What is Required (Qualifications)

• Minimum of 1 year of call center supervisory or training experience in a high-paced customer-focused environment
• Six months of prior customer service experience
• Strong organizational, administrative, leadership, and time management skills
• Excellent written and verbal communication skills
• High school diploma or GED required; college degree preferred or equivalent work experience

How to Stand Out (Preferred Qualifications)

• Experience in training curriculum development (instructional design)
• Ability to work various shifts based on business needs
• Demonstrated problem-solving skills and ability to overcome unexpected difficulties

#DigitalBusinessServices #RemoteWork #TrainingAndDevelopment #CareerGrowth #EmployeeWellness

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