Envita Solutions, LLC is hiring: Collection Specialist Jobs in Indianapolis

Collection Specialist Jobs at zzEnvita Solutions

Collection Specialist Jobs at zzEnvita Solutions

Sample Collection Specialist Job Description

Collection Specialist

About Envita Solutions:

Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in the U.S., Mexico, and Canada, has over 300 employees, and a network of over 3,000 supplier partners. A division of The Heritage Group, Envita Solutions is part of a portfolio of more than 30 companies specializing in heavy construction and materials, environmental services, and specialty chemicals. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation.

At Envita, our guiding principles are the foundation of our company. Our vision is to foster a healthier planet by transforming complex waste challenges into sustainable solutions. We exist to protect human health and the environment and build a safer, more sustainable world. We believe in creating enduring value, building long-term relationships and mutual trust, betting on our people, keeping our eyes open for opportunity, tackling the big problems, and doing the right thing-always.

The collection specialist is responsible for providing customer service regarding collection issues, process and review account adjustments, and resolving invoice discrepancies or short payments. They are responsible for reducing the delinquency for assigned accounts and following the established collections process in the account guides. They must communicate effectively with operations regarding customer accounts in a timely manner.

How You'll Make an Impact

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Provide customer service regarding collection issues, process and review account adjustments, resolve invoice discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, payment status via customer portals, account adjustments, customer reconciliations.
• Work with program managers and account administrators to process account refunds and credit memos.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of program managers and senior management when necessary to accelerate the collection process.
• Document and research the root causes for non-payment of customer invoices, and work with administrative management and operations teams to enact processes to remedy identified issues
• Work with the operations teams and management to ensure that the appropriate purchase orders are obtained timely, documented in our systems, and reflected on customer bills as needed
• Work with accounting and operations to properly apply payments that were put "on account" for lack of customer-provided remittance information
• Obtain and maintain system information with respect to customer billing and invoice portal processing contacts

Envita believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

What You'll Need to Succeed

• High School Diploma or equivalent required. 4 Year Degree preferred.
• Minimum 1 year experience with Customer Service, Collections, or Business Administration required.
• Excellent verbal and written communication skills with both internal and external customers.
• Experience balancing and delivering multiple projects in a deadline driven environment.
• Solid knowledge of and ability to navigate independently in our proprietary IS2 order entry / billing system. Previous experience with IS2 is preferred, but not required, as training will be provided.
• Sound understanding of Envita Solutions business model, the waste management industry, and ability to learn different customer accounts quickly.
• Strong Microsoft Office and Excel skills.
• Strong analytical and problem-solving ability to provide solutions with limited direction.
• Strong attention to detail and superior time management skills.
• Regular and predictable attendance is an essential function of this job.

A post offer drug screen will be required.

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