Night Auditor Job at Commonwealth Hotels in Greensboro

Overview

Join Our Team at the DoubleTree by Hilton Greensboro Airport, North Carolina. The property is seeking a Part-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent.

About Us

Working at the DoubleTree by Hilton Greensboro Airport offers opportunities for professional growth within the globally recognized Hilton brand, access to training, and career development. Associates enjoy competitive wages, benefits such as health insurance and discounted hotel stays, and a supportive, team-oriented work environment. The hotel’s location near Piedmont Triad International Airport provides a dynamic setting and a commitment to guest satisfaction fosters a rewarding workplace.

Why This Role?

As a Part-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent, you will join a dynamic, energetic team in a lively environment. The hotel values its staff, recognizes excellence, and provides opportunities for growth. This role offers the chance to thrive professionally while contributing to engaging guest experiences.

What’s In It for You?

• Exclusive Discounts: hotel, food, and beverage savings for personal travel
• Professional Growth: online training courses and Commonwealth University
• Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more

Key Responsibilities

• Guest Check-In and Check-Out: Assist guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handle room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handle payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offer information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keep accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upsell rooms and promote hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Follow safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Your Qualifications

• Previous experience in customer-facing roles (hospitality, retail, or food service) is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills for interacting with guests and team members
• Ability to handle guest complaints or resolve conflicts calmly and effectively is an asset
• Experience managing multiple tasks (answering phones, handling reservations, assisting guests) in a fast-paced environment
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent is typically required
• Experience in jobs with irregular hours (evening, weekend, or holiday shifts)

Applicants should have flexibility to work weekends and holidays.

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for guest and associate satisfaction, market premiums, and superior ROI. We foster a world-class culture where great people deliver extraordinary results.

Explore Our Hotel

https://www.hilton.com/en/hotels/gsobpdt-doubletree-greensboro-airport/hotel-location/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Greensboro, North Carolina. Apply today!